Library Supervisor

🔒 Confidential Employer

Posted 24 April 2026

LOCATION

Peterborough

TYPE

Part-time

LEVEL

Associate

SKILLS

Supervision Customer Service Communication Teamwork Microsoft Office Event Planning

FULL DESCRIPTION

Library Supervisor

[Employer hidden — view at passion-project.co.uk]

Hours: 23 hours per week

Pay: £13.97 per hour

Contract Type: Part time

Location: Peterborough

What does the role involve?

To prepare work schedules and timetables ensuring service points are adequately staffed to respond to customer demands
To ensure that customers receive a courteous, approachable, helpful and professional service at all times and that duties are performed in line with the Data Protection Act, confidentiality rules, government legislation and corporate policies
To promote Cultural services and promote them in a positive light
To support volunteers working in the service points
To support the Library Services Manager in ensuring the provision of a safe and welcoming environment for service users, including the reporting of maintenance issues and liaising with the buildings team in compliance with current buildings, health and safety and equality regulations
To support the Library Services Manager in setting annual targets for the service points and to contribute to team and service-wide action plans to achieve these targets
To maintain regular communication between team and management through a variety of means including meetings and briefing sessions, ensuring that the operational objectives are communicated and that information is passed on effectively and consistently
To assist with customer consultation work and with addressing customer complaints and suggestions
To promote social inclusion in all aspects of service delivery
To handle daily takings of approximately £500 (on average) and to reconcile and bank takings in compliance with financial regulations
To lock and unlock service points as necessary

What are we looking for?

At least two years’ experience of working in library / heritage services or in a customer related environment
Ability to supervise staff
Ability to deal with challenging situations in an appropriate manner
Delivery of a range of events and group activities to people of different ages and backgrounds
Dealing with challenging situations in an appropriate manner
Working as part of a team
Working on own initiative and under direction
Experience of using Microsoft Office
Working with a diverse range of users
6 GCSE’s including English and Maths at grade B or above or equivalent.

You can apply directly to the link below