Technical Analyst

Job Introduction

Working at [Employer hidden] provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

[Employer hidden] is recruiting a Technical Analyst to join our lively Operation Support Group, working across the ICT Service Desk and 2nd Line Support team.

In this varied and exciting position your role will be providing 1st and 2nd Line Customer Service to high quality standards using contact centre technology. You will log/co-ordinate customer calls and manage incident resolution, returning customer service to normal as quickly as possible with minimum disruption to the business. Working to agreed OLA/SLAs to ensure levels of availability and service are maintained, the post holder will apply ICT knowledge to resolve the incident or escalate for resolution.

The ideal candidate will have experience troubleshooting, resolving and triaging a wide range of ICT issues, will be organised and comfortable working in a busy ICT environment. The ability to work as part of a team is essential, as well as being able to function as an individual.

Our offer to you:

• At least 27 days holiday rising to 32 after 5 years service.- option to purchase further days
• Agile working - A “Flexibility First” approach to Agile working where flexibility is the norm rather than the exception.
• Part of the Local Government Pension scheme – option to join the AVC scheme-
• Progression - opportunities and training through a wide range of high quality learning
• Health and Wellbeing - offer including Employee assistance programme
• Cycle to Work and Travel Pass Schemes
• Drive Time – a salary sacrifice car lease scheme
• Family friendly policies with enhanced leave
• Discounted Gym Memberships
• Employee Volunteering Scheme
• Medicash

Next steps:

If you would like to talk to a member of the team about the role or have an informal discussion, please contact – Ivan Hart at [contact hidden]