Service Analyst

Job Introduction

Job Title: Service Analyst

Working at [Employer hidden — view at passion-project.co.uk] provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

The Role:

Are you passionate about designing user-centred ICT services that make a real impact? We are looking for an experienced ICT professional to help shape and deliver innovative technology solutions across our organisation. You will work closely with ICT Business and Technical resources to design, document and deliver high quality documentation and business processes to support ICT based services and solutions implemented across the whole Council. The work you deliver will help to ensure that implemented ICT solutions are fit for purpose, deliver results and are fully supported. 

About you:

• Experienced in working in an ICT environment
• Skilled in collaborating with technical and business leads
• A good understanding of how ICT support services are designed and implemented
• Able to identify opportunities to improve business processes
• Track record of producing and presenting high quality ICT support documentation
• Ability to work on multiple projects and tasks in an organised and disciplined way

This role is fixed term to cover existing post holders who are covering limited term projects and will end 31st May 2027.

Our offer to you:

• At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) - option to purchase further days
• Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception
• Part of the Local Government Pension Scheme – option to join the AVC Scheme
• Progression - opportunities and training through a wide range of high quality learning
• Health and Wellbeing - offer including Employee Assistance Programme
• Cycle to Work and Travel Pass Schemes
• Drive Time – a salary sacrifice car lease scheme
• Family friendly policies with enhanced leave
• Discounted Gym Memberships
• Employee Volunteering Scheme
• Medicash

Next steps:

Closing date: midnight Wednesday 10th December 2025

Shortlisting date: Friday 12th December 2025

Interview date: Thursday 18th December & Fri 19th December 2025

Interview type: Face to Face

If you would like any further information or an informal discussion, please contact Dave Bridge via [contact hidden]