Technical Success Manager

🔒 Confidential Employer
Posted 24 April 2026
LOCATION
London, UK
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Customer Service
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Success Management Relationship Management Delivery Management Consulting SaaS Technical Presentations

FULL DESCRIPTION

Technical Success Manager at [Employer hidden — view at passion-project.co.uk] in London, UK.

Seeking a Technical Success Manager to enable outcome-focused engagements with [Employer hidden] customers in the UK & I, focusing on accelerating adoption of [Employer hidden] products, exploring new opportunities for expansion, and enhancing customer loyalty.

As a Technical Success Manager at [Employer hidden] you will…

  • Be the customer’s trusted advisor
  • Focus on the customer’s continuous interactions with [Employer hidden], the customer’s lifetime value, and the associated NPS/CSAT scores
  • Assist our customers in creating an adoption/rollout plan to ensure they are confident in successfully embedding the [Employer hidden] Platform
  • Provide Service to the [Employer hidden] Sales team by focusing on customers’ strategy, and make sure the [Employer hidden] Platform helps customers achieve their goals, enabling the [Employer hidden] Sales account manager to be there when customers need them and to get renewals and upsells done on time
  • Formulate and deliver projects by collaborating with [Employer hidden] customers based on agreed-upon timelines
  • Work with the Solution Engineering and Professional Services teams to ensure all customers complete their projects in a timely and successfully
  • Monitor the customer's health and their perception of the [Employer hidden] brand by becoming a Platform Health Expert
  • By effectively communicating technical knowledge and operational excellence to customers on best practices, and ensuring they maintain a healthy platform
  • Be the first point of escalation
  • Develop a full understanding of the [Employer hidden] Platform, including:
  • The value proposition and sales messaging
  • Out-of-the-box reporting where needed
  • Success journey planning and execution
  • Continuous communication and working relationship

To be a Technical Success Manager at [Employer hidden] you need...

  • Bachelor’s/Master's Degree in Technology or business/management
  • 7+ years of professional experience, preferably in customer success management, relationship management, delivery management, consulting, or enterprise delivery
  • 3+ years of experience in the software industry,y preferably in SaaS companies inthe  UK & I
  • Ability to effectively liaise with customers and regional teams/leadership
  • Ability to effectively present technical presentations
  • Flexibility in working hours to accommodate our global presence
  • Occasional travel to visit customers in person in the UK & I region
  • Fluent English – Mandatory (read/write/speak)
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