Customer Support Assistant (maternity cover)
SKILLS
FULL DESCRIPTION
Customer Support Assistant (maternity cover)
Customer care is a vital component for the success of RBG Kew. Offering a 7-day service to a diverse audience encompassing day visitors, event ticket holders and a pool of over 100,000 members, customer service is central to what we do and Kew’s mission and values. Reporting to the Customer Care Team Leader, the Customer Support Assistant plays a key role in delivering a world-class customer experience across multiple touchpoints. You will act as a vital link between Wakehurst, Kew and its visitors[[AV1]](file:///T:/HR/01%20Recruitment%20&%20Starters/a%20Recruitment%20Activity/MARKETING%20AND%20COMMERCIAL/Visitor%20Operations/Customer%20Support%20Assistant%20(maternity%20cover)%20-%20Katie%20Price%20-%20Apr%2026/Job%20Advert%20-%20Wakehurst%20CSA%20(1).docx#_msocom_1) , helping to build and maintain positive, long-term relationships, particularly with returning visitors and members. This part-time role primarily involves handling telephone and email enquiries through a CRM system, alongside supporting day-to-day administrative operations within a busy office environment at Wakehurst.
More details
Applicants should demonstrate excellent customer service and administrative skills with experience dealing with a variety of customers and topics. The role includes a shift pattern across 7 days a week and work hours are typically between 9am and 5:15pm, although hours outside of this may sometimes be required depending on seasonal events needing support.
Previous experience in a customer service/customer-facing role is essential. Experience with ticketing systems, membership services, or financial processes would be advantageous. We are looking for candidates with the ability to prioritise effectively, maintain confidence in a dynamic environment, and remain proactive and solutions focused. A high level of attention to detail and accuracy in data entry is crucial, as the role involves working across multiple systems daily. Proficiency in Microsoft Office and the ability to quickly learn new systems and processes would be a plus.
Interviews are due to take place on 11 May.