IT Support Technician

IT Support Technician

We’re working with a long-standing client who is looking to add an IT Support Technician to their team, based in Hayes (UB4).

You’ll be providing hands-on IT support to staff and pupils, making sure everything runs smoothly across the school’s systems. It’s a varied role, and you’ll be kept busy with a good mix of support and project work.

You’ll be supporting:

• Servers and core infrastructure
• Network and Wi-Fi
• End-user devices
• Cloud-based systems

You’ll work closely with both the wider IT team and on-site school staff, building strong relationships and becoming a trusted go-to person for technical support.

IT Support Technician – key responsibilities:

• Managing incidents and service requests from start to finish
• Troubleshooting desktop and system issues (remote and onsite) within agreed SLAs
• Supporting users with hardware and software queries (ticket, phone, and face-to-face)
• Keeping the ticketing system up to date with clear, accurate notes
• Developing your technical knowledge across the technologies the team supports
• Assisting with monitoring and routine maintenance tasks
• Keeping on top of timesheets and internal KPIs
• Working closely with the IT Lead to prioritise issues and support day-to-day operations across the 3 schools

IT Support Technician – what they’re looking for:

• At least 1 year’s experience in an IT support role
• Experience in a customer-facing environment
• Strong communication skills and confidence supporting users of all technical levels
• Someone proactive who can work independently when needed
• A positive attitude and willingness to learn
• Full driving licence and access to a vehicle (local travel between the 3 sites)

Tech you’ll be working with:

• Windows Server
• Active Directory
• Networking and Firewalls
• Azure
• Virtualisation
• Cyber Security