Debt Collection Advisor

🔒 Confidential Employer
Posted 24 April 2026
LOCATION
Blairgowrie
TYPE
Full-time
LEVEL
Entry-level
SALARY
£25,000 / year
CATEGORY
Finance
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer service Communication Problem-solving Account reviews Negotiation Microsoft Office Literacy Numeracy

FULL DESCRIPTION

We’re currently looking for a Debt Collection Advisor to join our close-knit, high-energy team. If you’re confident, a great communicator, and love solving problems, this is your chance to put those skills to work in a fast-paced, rewarding role.

Perks you'll enjoy

  • Competitive salary: £24,349 – £25,000 per year
  • Company pension, life insurance and sick pay
  • Cycle-to-work scheme and on-site parking
  • Monday to Friday schedule, so your weekends are all yours
  • 2 days a week working from home

What you'll be doing

  • Connect with customers: quickly understand their needs and work with them to set up fair and manageable payment plans
  • Team up for success: Collaborate with colleagues to hit team goals, share knowledge, and develop new skills
  • Own your workload: Stay on top of tasks, meet deadlines, and escalate issues when needed to keep things running smoothly
  • Work across teams: Get hands-on experience with different departments such as Legal, Insolvencies, and Disconnections
  • Tackle tricky cases: Work with your team to solve complex issues and find the best resolution for customers
  • Keep accounts accurate:Review customer details to make sure we have the right info and spot anything that could delay payments
  • Help improve the process: Get involved in making our systems smarter and more efficient through automation and innovation

What you'll bring to the role

  • Experience in utilities, finance or banking is a plus, but not essential – we’re open to all backgrounds
  • Confident on the phone with a strong, professional manner
  • Account reviews, reporting, or investigation experience would be beneficial
  • Ability to handle a fast-paced environment and work towards team goals
  • Strong literacy and numeracy skills with a customer-first mindset
  • Comfortable using Microsoft Office and learning new systems
  • Highly organised, adaptable, and able to juggle tasks while working both independently and as part of a team
  • Great at negotiating and building relationships
  • Willing to take ownership of learning and development
  • A degree is a plus, but what matters most is attitude and skills
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