Meter Reader

Perks you'll enjoy

• Salary: £24,349 per year • Company pension, life insurance and sick pay • Cycle-to-work scheme • Monday to Friday schedule, so your weekends are all yours • Receive all necessary IT, PPE, and meter reading equipment

What you'll be doing

• Understand the monthly meter read requirements and using this create an effective route plan for each day, maximising the number of reads that can be taken each day in a safe manner • Read each meter and then complete and return the meter read sheets at the end of the day following the correct process • Perform ad-hoc site visits to take meter reads, assist customers with queries, take payments, or gain relevant data such as occupancy status and tenant information. This list is not exhaustive • Understand our charges and invoicing to assist customers should they require help at the time of the visit • A full driving license is required as a company vehicle will be used to carry out the daily duties • Build rapport, identify customer needs quickly, efficiently, and proactively to deliver excellent customer service • Work collaboratively with team members to ensure more complex customer queries are investigated thoroughly and resolved • Drive with due attention and care whilst out on the road, considering [Employer hidden]’s reputation at all times • Report any and all anomalies with company data to the office to be investigated and resolved • Assist and collaborate with all other areas of the business when required, supporting the in resolving issues and queries • Opportunity for involvement in improvement of business processes • Manage workload effectively ensuring all tasks are completed within given timescales

What you'll bring to the role

• Previous experience in in a similar role would be preferential but is not required • Must be commercially aware with a track record of consistently achieving and exceeding targets • Strong problem-solving skills with the ability and resilience to deal with challenge and ambiguity • Excellent interpersonal and communication skills • Competent in all Microsoft office packages including Excel, office 365 • Must be a strong team player, with the ability to work collaboratively across functions and departments • Must have strong communication skills with the ability to communicate effectively both internally and externally • Ability to work under pressure and to meet tight deadlines • Must have strong logical and analytical skills, an inherent problem solver • Full driving license required • This role has a considerable level of physical activity such as lifting heavy meter lids and the use of various equipment