Back Office Case Handler (Customer Service Advisor)

🔒 Confidential Employer
Posted 24 April 2026
LOCATION
Blairgowrie
TYPE
Full-time
LEVEL
Entry-level
SALARY
£28,000 / year
CATEGORY
Customer Service
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Service Communication Skills Problem Solving Case Management Attention to Detail Investigation Email Communication Organizational Skills

FULL DESCRIPTION

Take ownership of customer cases. Solve issues. Deliver clear, accurate outcomes.

This is a Back-office case-handling role, not a typical call-centre position.

You will take ownership of each case from start to finish, investigating queries using a range of systems and resources to ensure customers are billed accurately. Clear and professional communication is essential.

Perks you'll enjoy

  • Competitive salary: £24,349 – £28,000 per year
  • Company pension, life insurance and sick pay
  • Cycle-to-work scheme and on-site parking
  • Monday to Friday 9am-5pm schedule, so your weekends are all yours
  • 2 days a week working from home
  • Opportunities for career development and progression

What you'll be doing

  • Managing a caseload of customer enquiries from investigation through to resolution
  • Reviewing information from a range of systems and resources
  • Investigating customer queries and determining appropriate solutions
  • Writing clear, accurate, and professional responses via email and our customer portal
  • Contacting customers by phone when needed to clarify information or explain outcomes
  • Explaining findings in simple terms customers can easily understand
  • Liaising with wholesalers, third parties, and internal teams to progress cases
  • Prioritising and managing multiple investigations at different stages
  • Providing updates to customers while cases are ongoing

What you'll bring to the role

  • Strong written communication skills with excellent attention to detail
  • Ability to work through complex information and identify solutions
  • Good reading comprehension and confidence interpreting detailed information
  • Strong organisational skills and the ability to manage multiple cases
  • A proactive approach to problem solving and decision-making
  • Confidence communicating professionally with customers and colleagues

Experience in customer service, case management, investigation-based roles, or administration is beneficial but not essential — we provide full training.

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