Complaint Handler

🔒 Confidential Employer
Posted 24 April 2026
LOCATION
Blairgowrie
TYPE
Full-time
LEVEL
Entry-level
SALARY
£28,000 / year
CATEGORY
Customer Service
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Complaint Handling Microsoft Office Communication Skills Problem-solving Organizational Skills Regulatory Compliance Analytical Skills Customer Service

FULL DESCRIPTION

Complaint Handler

We are looking for a Complaint Handler to work in our Complaints Team. The successful applicant should be able to work to a fast pace and to fixed deadlines, to liaise with customers, wholesalers, staff, colleagues, and the regulator, and must demonstrate excellent written and problem-solving skills, along with strong communication and organisational abilities.

Perks you'll enjoy

  • Competitive salary: £26,000-£28,000 per year (depending on experience)
  • Company pension, life insurance and sick pay
  • Cycle-to-work scheme and on-site parking
  • Monday to Friday schedule, so your weekends are all yours
  • 2 days a week working from home

What you'll be doing

  • Recording complaints on internal database ensuring information is correct and up to date
  • Investigate and resolve complaints, responding to customers in line with company procedures and regulatory requirements
  • Recommend remedial action by identifying root causes, trends and impacts of complaints
  • Deliver fair and consistent outcomes for customers
  • Manage workload effectively ensuring all cases are completed within set timescales
  • Acquire and share knowledge and skills as part of your daily tasks.

What you'll bring to the role

  • Previous experience working within an office environment, with a good understanding of Microsoft Office
  • Experience in handling complaints is desirable, further training will be given
  • Be comfortable working with numbers and calculations
  • Ability to communicate confidently and clearly when explaining complex issues
  • To be approachable and knowledgeable when communicating with colleagues and customers
  • Develop an understanding of the legal and the regulatory framework in the water sector, with strong analytical skills and the ability to understand complex issues
  • Attention to detail, with the capability to draft and prepare written documentation
  • Exceptional organisational skills with the ability to prioritise workload
  • Flourish in a high pressure, challenging and fast paced environment
  • Work independently, but also demonstrate excellent team working skills
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