PP Field Service Technician

Join Us as a Production Print Service Technician

At [Employer hidden — view at passion-project.co.uk], we're leading the way in delivering innovative production print technologies and service solutions that keep our customers' operations running at peak performance

As our next Production Print Service Technician, you'll play a key role in resolving complex technical issues in the field and maintaining strong customer relationships, while contributing to productivity, profitability, and service excellence across our production print operations.

Key responsibilities will include:

• To achieve key performance targets as directed in order to maintain optimum customer satisfaction
• To respond to customer calls in a timely and professional manner, identify and resolve technical faults and undertake any part replacements as they arise.
• To actively remotely resolve incidents and avoid physical visits.
• To undertake relevant training as directed by the Field Service Manager, in order to ensure up to date knowledge are maintained for all [Employer hidden] production print products, to include overnight residential training as required either in the UK or Overseas.
• To undertake all repairs in a safe manner and in accordance with manufacturers recommendations and Health& Safety legislation.
• To complete all necessary reporting requirements and paperwork in an accurate and timely manner
• To effectively use technology tools such as Laptop and phone in order to ensure continuous improvements in service delivery
• Attend local team meetings to discuss technical problems high escalation machines and client issues, with the focus on cost saving, efficiency improvements and action plans.

What to Expect from Our Hiring Process:We want your recruitment experience to be transparent, inclusive, and engaging - with clear expectations, open conversations, and space for you to be yourself.

1. Screening Call: A friendly conversation with one of our Talent Acquisition team members - a chance for us to get to know each other.
2. Interview (via Teams): Meet the hiring team and learn more about the role.
3. Offer Stage: If we're a great fit, our Talent Acquisition team will be in touch with an offer. From there, our HR Operations team will take care of you.

We'd Love to Hear from You If You:

• Networking Knowledge
• Controller and Colour Profile Knowledge
• Knowledge of operating systems
• High level of customer communication skills

Not Sure You Tick Every Box?

We know that research shows some people, especially women and people from ethnic minorities, hesitate to apply unless they meet every requirement. At [Employer hidden], we are dedicated to building a diverse, inclusive and authentic workplace, so we encourage you to apply even if your experience doesn't perfectly align - your potential and perspective matter to us.

We're proud to be an equal opportunities employer. If you need adjustments at any stage, please let us know in your application or contact us at *[contact hidden]*.

We also welcome discussions on flexible working or job-sharing arrangements -we want this role to work for you.

Our Commitment to Sustainability

With over 39,000 employees across 150 countries, [Employer hidden] takes its environmental, social, and governance responsibilities seriously. Guided by our ESG framework, we're committed to sustainable growth that benefits both society and individuals.

Learn more about our sustainability goals here.

*We may close applications early if we receive strong interest - so if this opportunity excites you, we'd love to hear from you soon!*