Apprentice QA (Quality Assurance)

Details

Working alongside delivery with website CMS ensuring sites meet customer requirements and have undergone testing.

Using a pipeline of tasks in our CRM system, you will be targeted on the quality and quantity of your work.

LIST OF DUTIES

• Managing the QA pipeline to ensure tasks are cleared within 3 working days
• Identifying WOW tasks and informing marketing and delivery manager of these
• Demonstrating exceptional attention to detail re: quality assurance of front end customer tasks
• Making recommendations for improving processes across the business
• Producing documentation re: QA and best practice
• Keeping up to date with the latest website best practices and make recommendations for this
• Ensuring KPI targets and paid targets are hit.
• Highlight recurring issues and their solutions.
• Work with other members of the team to ensure effective delivery of products to the customers, demonstrating excellent teamwork and communication skills.
• Escalate complaints immediately and work with account managers to follow the complaint escalation procedure.
• Identify sales opportunities and ensure they are followed up by the relevant member of the sales team.
• Identify continual service improvements across the business.

ESSENTIAL REQUIREMENTS

• Excellent written and spoken English skills
• Accuracy and attention to detail
• Excellent grammar and spelling
• Organised with good communication skills
• IT literate
• Excellent time management and organisational skills

DESIREABLE REQUIREMENTS

• Previous experience of working in the education sector
• Previous experience in a customer service role

APPLY!

To apply, send a CV and covering letter to [contact hidden]