PRIMARY ROLE RESPONSIBILITIES

- Deliver fantastic guest service as a reservationist and coordinator for event bookings. Provide a consistently excellent level of guest service in accordance with our service principles and values, ensuring that all guests receive special attention and recognition. - Be responsible for capturing event enquiries, securing all enquiries with relevant contracts and deposits, delivering personalised show arounds, and being the point of contact for guests. - Manage the reservations and events inbox with efficiency and attention to detail, prioritising enquiries to deliver prompt, professional responses while effectively managing own time and workload. - Organise and coordinate events from start to finish before handing over event requirements to our operations team to deliver the experience, working closely to our F&B Manager and Head Chef to arrange all event requirements. Work closely with all other departments especially F&B, effectively communicating and handing over information from planning stages to delivery. - Always work to upsell the entire Dakota experience, including our Bar and Restaurant, and additional services. As part of the designated sales activities, attend wedding fayres, host VIP events, and provide feedback into marketing collateral in relation to events sales needs. - Create function sheets with all the events details on a weekly basis to present at the hotel weekly operations meeting. Work closely with the Front of House Team to give recognition to our repeat guests and to tailor the guest experience. - Be hands-on in completing the aspects of detailing for an event such as collating pre-orders for private dinners over 10, creating name cards with guest’s menu choices and hand over to the operations team, and creating a table plans for our guests. - Actively undertake Bar and Grill Assistant duties when not working on events, contributing on the floor to the delivery of a high-quality Food and Beverage experience.

BENEFITS

In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include: - Special discounts on stays and dining at any Dakota - Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers - Support from our inhouse Mental Health Champions - Additional holiday day on the first anniversary of your employment - Family-friendly flexible working options - Meals on duty and uniforming - Bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor - Accredited, certified compliance training given on employment - Access to a suite of external, certified resources via our Learning Management System - Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan - Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships

Full terms on our benefits can be found in our Handbook.

ABOUT [Employer hidden — view at passion-project.co.uk]

Dakota is a growing UK-based lifestyle brand, known for our stylish hotels, bustling brasserie Grills and upscale cocktail Bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, Manchester, and Newcastle with more in our pipeline.

Dakota is synonymous for delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards and have been voted within The Caterer’s Top 15 Best Employers in Hospitality for the last five years in a row. We were also featured within the Top 10 employers in the 2024 Sunday Times Best Places to Work in the UK, as well as being awarded the Spotlight Award for Best Places to Work for LGBTQIA+ employees.

As recent winners of The Cateys ‘People Team of the Year’, we have award-winning internal training programmes within Dakota Academy fostering continuous development and ongoing training. As a result, over 75% of our leaders have been promoted internally and, for four consecutive years, a member of our team has won a prestigious Acorn Award awarded by *The Caterer to the ‘Top 30 under 30’*in the industry, demonstrating our success in developing talent.

Please send us your up to date CV.