Hotel Chauffeur & Valet Driver (Concierge)

PRIMARY ROLE RESPONSIBILITIES

• To carry out Concierge duties by welcoming all guests who arrive at Dakota, providing bag portering, and working closely with Reception to provide a seamless experience.
• Drive the airport transfer vehicle, an 8-seater Mercedes Vito, or a 7 series BMW, to chauffeur drive guests to their terminal whilst providing baggage assistance in and out of the vehicle.
• Carry out valet parking duties, driving and parking guest cars as well as the hotel car.
• Provide a consistently excellent level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition.
• Work closely alongside all other departments especially Reception to ensure excellent communication and be proactive in assisting other departments as required. This may include delivering room service, taking items to guest bedrooms, and answering the hotel phone.
• Manage the welcome and seating of any groups of guests before entering the building.
• Offer additional services to make the guest experience more seamless i.e. making restaurant reservations, assisting in directions, providing local recommendations.

APPLICANT REQUIREMENTS

• Working experience as a Concierge, Doorperson or Security is highly desirable.
• Hands on approach to all aspects of the role, being proactive to carry guests luggage and provide general assistance.
• Due to car insurance requirements, the applicant must have a full UK drivers license with a maximum of 6 points and be aged 25 or above.
• Have held a full UK drivers license for at least 5 years for car insurance purposes.
• An enthusiastic individual who will promote our culture of positivity.
• Be task oriented with a great pride for the work they do and attention to detail.
• Flexible with shift patterns and available around the needs of our business.
• Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.