Hotel Luggage Porter

🔒 Confidential Employer
Posted 24 April 2026
LOCATION
Manchester
TYPE
Full-time
LEVEL
Entry-level
CATEGORY
Hospitality
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Guest Service Luggage Handling Communication Teamwork Customer Service Attention to Detail

FULL DESCRIPTION

We are seeking a hospitable individual to deliver exceptional, warm, five-star guest service from the moment our guests arrive as Hotel Bag Porter.

PRIMARY ROLE RESPONSIBILITIES

  • Welcoming all guests who arrive at Dakota, providing bag portering, and working closely with Reception to provide a seamless experience.
  • Ensure the lobby, entrance, and forecourt areas remain clean, tidy, and guest-ready at all times.
  • Provide a consistently excellent level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition.
  • Coordinate luggage storage, tagging, and retrieval with accuracy and care.
  • Work closely alongside all other departments especially Reception to ensure excellent communication and be proactive in assisting other departments as required.
  • Manage the welcome and seating of any groups of guests before entering the building.
  • Offer additional services to make the guest experience more seamless i.e. making restaurant reservations, assisting in directions, providing local recommendations.

APPLICANT REQUIREMENTS

  • Hands on approach to all aspects of the role, being proactive to carry guests luggage and provide general assistance.
  • An enthusiastic individual who will promote our culture of positivity.
  • Be task oriented with a great pride for the work they do and attention to detail.
  • Flexible with shift patterns and available around the needs of our business.
  • Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.
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