Hotel Duty Manager

🔒 Confidential Employer
Posted 24 April 2026
LOCATION
Manchester
TYPE
Full-time
LEVEL
Mid-Senior level
SALARY
£34,500 / year
CATEGORY
Hospitality
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Hotel Management Duty Management First Aid Fire Safety Team Management Customer Service Property Management Systems Communication

FULL DESCRIPTION

We are seeking a reliable and hard-working individual to join our team in the role of Duty Manager, with a planned start date 4th May 2026. The role involves managing the day-to-day running of the hotel, being the primary point of contact for team members and guests, and ensuring the smooth operation of all departments. The successful applicant will have at least 2 years of hotel experience, experience as a Duty Manager, and experience working in 4* and 5* hotels.

PRIMARY ROLE RESPONSIBILITIES

  • Carry out Duty Manager shifts, owning the day-to-day running of the hotel and keeping things moving smoothly for both guests and the team.
  • Be the primary point of contact for team members and guests when appointed the role of Duty Manager. Coordinate the entire operation and strive to add value to the guest experience in any way possible.
  • Be present across all areas, stepping in where needed to keep service on track. Be proactive in remaining fully trained to support across all operational departments to be able to alleviate operational challenges including those arisen from team shortages and managing last minute pick up.
  • Maintain the ability to be a certified First Aider at Work.
  • Complete daily health and safety walkarounds and keep back-of-house spaces in check ensuring they are clean, safe, and aligned with brand and legal standards.
  • Be the lead fire warden for the hotel in the event of an emergency evacuation in accordance with the current procedure. During an evacuation allocate fire task cards to fellow fire wardens to assist with the evacuation of the hotel.
  • Undertake one week night shifts, as the allocated Duty Manager, overseeing the smooth running of the entire hotel during night time hours and the implementation of night time procedures
  • Be ultimately in control of the security and safety of guests and employees within the building.

APPLICANT REQUIREMENTS

  • A minimum of 2 years experience working in a hotel environment.
  • Experience being a hotel Duty Manager.
  • Experience working in 4* and 5* hotels.
  • Although full training will be given, the following previous training is strongly favoured: Food Hygiene, Fire Safety, Personal License, First Aid.
  • Be computer literate, with experience using a property management system such as Opera or Shiji with the ability to learn, however full training will be given.
  • Great communicator and a genuine people person
  • Great communicator and a genuine people person
  • Hands-on approach to all aspects of the role, available to work flexible shifts and present in the business during peak times.
  • Flexible with shift patterns and available around the needs of our business.
  • Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.

Please send us your up to date CV.

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