Holiday Coordinator

About Us

[Employer hidden — view at passion-project.co.uk] delivers life-saving kidney care to over 2,000 patients across England & Wales. [Employer hidden] is one of the 14 countries which form DaVita International focusing on transforming care and improving quality of life for people receiving dialysis treatment globally. When you join the DaVita Village, you’re joining a winning team with Community First, Company Second culture

We’re proud to be an independent, nurse-led provider, working in partnership with the NHS to deliver the highest standards of care using cutting-edge technology in welcoming, modern environments.

Job Overview

The Holiday Coordinator is responsible for managing logistics for kidney patients who need “Dialysis Away From Base” (DAFB). This role ensures that patients can travel safely whilst continuing to receive their life-sustaining dialysis treatment.

Key Responsibilities

• Coordinate DAFB  / Holiday Dialysis arrangements for patients travelling within the UK and internationally
• Liaise with NHS renal units, DaVita clinics, and overseas dialysis providers to secure and confirm treatment availability at the patient’s destination Work with medical / nursing teams to ensure required clinical documentation and health screening is up to date prior to travel Act as the main point of contact for patients, carers, clinic staff, and external providers regarding holiday dialysis plans
• Advise patients on timelines, eligibility, and requirements for arranging holiday dialysis, including NHS funding processes where applicable
• Maintain accurate and timely records within DaVita systems
• Monitor booking deadlines and proactively follow up to minimise the risk of treatment disruption
• Ensure compliance with GDPR, confidentiality requirements, and organisational policies
• Deliver excellent customer service, supporting patients with empathy, clarity, and professionalism

Person Specification

Essential:

• Strong organisational and administrative skills
• Excellent verbal and written communication skills
• Ability to manage multiple patient requests simultaneously
• Confident using IT systems and patient record systems
• Patient-centred approach with strong attention to detail

Desirable:

• Experience in renal services, dialysis, or healthcare administration
• Knowledge of NHS renal pathways and holiday dialysis processes
• Experience liaising with external healthcare providers or international services

Skills & Competencies

• Strong time management and prioritisation skills
• Ability to work independently and as part of a multidisciplinary team
• Problem-solving skills with a proactive approach
• High level of discretion and understanding of patient confidentiality
• Adaptability in a fast-paced healthcare environment

What We Offer

• Competitive Salary
• 27 days annual leave including 8days bank holidays.
• Company Pension Scheme.
• Life cover equivalent to 3 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Electric car scheme
• Cycle to work scheme
• Holiday purchase scheme
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programmes
• Attractive Employee Referral Rewards Scheme
• End of Year Voucher
• 24/7 Employee Assistance Program and access to a mental wellbeing
• An exciting, collaborative and driven multinational environment.
• A “community first, company second” culture based on Core Values that really matter.
• To live our mission*: To be the Provider, Partner, and Employer of Choice*.
• Dedication: above all, to caring for our patients and teammates

Want To Work With Us?

If you would be interested in working at DaVita on a permanent or temporary basis, please call our head office on +44 (0) 207 581 3139 alternatively, forward your CV to [contact hidden]

Make Your Application In Two Simple Steps

1. Download Either Application Form

• PDF Application Form
• Word Application Form

2. Upload The Completed Application Along With Your CV & A Covering Letter If Required