Regional Operations Manager – NorthWest UK

Main Responsibilities and Duties

Service Development

• To work closely with the Managing Director in the development of strategic plans for the delivery of Learning Disability and Mental Health Services.
• Provide operational support to registered managers to ensure care quality is maintained and delivered to a standard set by you and in line with CQC and commissioner expectations.
• You will be key in identifying trends and opportunities for continuous improvement, and work collaboratively with the Senior Management Team, Registered Managers and Commissioner’s to assess and support any quality issues within our services.
• To work closely with Local Authority Health & Social Care Commissioners and other relevant external stakeholders to ensure all opportunities for new services are fully maximised.
• To respond to business opportunities within the Company’s core markets (LD & MH) including managing tender submissions, meeting tender deadlines, tender interviews and evaluation of tender feedback.
• Strengthen and build on the Company’s existing relationships in Health & Social Care.
• Ensure the co-ordination of necessary support to assist the Company to maintain it’s Approved Provider status within local authorities.
• Keep up to date with Local Authority planning strategies in order to identify opportunities for development within the area.
• Work closely with colleagues to ensure that new business opportunities identified fit with strategic plans.

Service Delivery

• Set up and encourage the achievement of standards of excellence in managerial practice and lead the promotion of a management ethos in which high standards of performance and quality are the norm.
• The role will also involve travelling to our various establishments to carry out Health and Safety, Data, Quality and Compliance Audits, compile reports and implement improvement plans if needed. You will be responsible for keeping up to date with regulatory bodies and any changes that affect the care sector and sharing this knowledge with our establishment teams.
• Implement the Company’s procedures for the protection of vulnerable adults including attendance at multidisciplinary and multiagency meetings as required.
• Identify the core requirements of each service, in particular: o   The financial framework within which new services are to be managed o   The Health & Safety implications of new services and present solutions based on sound risk assessments o   Liaise with colleagues to implement Quality Management Systems

People Management

• Promote a culture which focuses on the provision of high quality safe and effective care, promotes continuous improvement, allows staff to maximise their potential and is underpinned by honest, open communication and team working across all the services.
• Perform supervisions and appraisals with registered managers, ensuring performance criteria are set and managed efficiently within the policy and procedural framework of the Company.
• Develop appropriate mechanisms/forums for accessing the views of and engaging with staff, service users and their carers in the development and delivery of services.
• To follow the Company’s Recruitment Policy, recruiting staff who have the necessary qualifications and attributes to effectively carry out their role.
• Ensure performance criteria are set and managed efficiently within the policy and procedural framework of the Company.
• Provide coaching and mentoring to staff.
• Implement all Company policies and procedures, including disciplinary and grievance polices to ensure effective management and support of all staff.
• Promote effective team working across all the services.
• Effectively identify and contribute to learning and development activities.

Quality Management

• Ensure that the needs of service users and their carers are at the core of the way the Company delivers it’s services.
• Promote a culture in which service users and carers play an active part alongside practitioners in determining the service they receive.

Financial and Resource Management

• Implement arrangements to ensure strong financial management of services ensuring financial viability is maintained, best value achieved and all financial targets are met.
• Manage budgets effectively to ensure cost effective service delivery is always achieved
• Participate in contract negotiations with commissioners.

This job description is not an exhaustive list of duties but a guide to indicate the main areas of responsibility and will be subject to review to meet the needs of the service and individuals we support.

Regional Operations Manager – Person Specification

Education and Qualifications

• Educated to degree level or equivalent in a subject that is relative to this role

Relevant Skills and/or aptitude’s

• Well developed IT skills
• Lead and manage teams
• Ability to source new markets and present a case for pursuing
• Ability to plan and prioritise workload and work on own initiative
• Negotiation and problem solving skills
• Ability to write reports and tender submissions
• Effective oral and written presentation skills
• Knowledge of regulatory bodies, standards and their applications
• Appreciation of UK regulatory framework with regard to Social Care
• Strong understanding of Management Finances

Experience

• Credible experience in acquiring new business within the Health & Social Care Sector
• Credible experience of working within an operational development role at a senior management level
• Experience of leading and managing complex social care packages in a multi agency environment
• Experience of working with LD and/or MH
• Experience of partnership working at a strategic level

Attributes

• Share similar values to [Employer hidden — view at passion-project.co.uk]
• Possesses honesty and integrity
• Treats people with respect and dignity
• To be able to work flexibly to meet the varied challenges of the role

Other Requirements

• Excellent communication skills
• Ability to liaise and engage effectively with a wide range of stakeholders