Lettings Administration Assistant

About the Role

As a Lettings Administrator, you will be involved in all aspects of the lettings and administrative process, supporting the smooth day-to-day running of the building. You will take ownership of enquiries, conduct viewings, and guide prospective residents through the full customer journey, ensuring a seamless and positive experience from initial enquiry through to move-in.

You will play an active role in achieving occupancy targets by proactively converting enquiries into viewings and lettings, while maintaining a strong understanding of the local market through competitor analysis and mystery shopping. You will also support marketing initiatives and ensure listings across property platforms are accurate, engaging, and up to date.

Your responsibilities will include processing applications, coordinating background and credit checks, supporting deposit registrations, and assisting with check-in and check-out procedures. You will also support rent collection processes and utilise property management systems to maintain accurate records and generate reports.

Delivering an exceptional resident experience is at the heart of this role. You will act as a key point of contact, communicating confidently across multiple channels and ensuring all resident queries and service requests are handled promptly and professionally.