Operations Administration Assistant

About the Role

Cobalt is partnering with a residential operator to appoint an Operations Administrator within a flagship building. This role offers the opportunity to support a high-quality resident experience within a customer-focused team.

The role will provide interim cover over Summer months. Although this is for a fixed duration, there is a strong possibility this role could eventuate into a permanent opportunity.

The organisation:

• We are working with a residential operator known for its resident-first approach and strong brand.
• The business creates a community-led environment where residents feel supported.
• The team promotes collaboration, respect, and continuous improvement.
• This role is based within a flagship building, offering exposure and development opportunities.

Responsibilities:

• Support the day-to-day performance of the building.
• Act as a key contact for residents, suppliers, and stakeholders.
• Promote a customer service culture.
• Manage resident queries, complaints, and conduct matters.
• Support leasing activity, including viewings.
• Coordinate resident events to build engagement.
• Monitor maintenance standards and flag required works.
• Maintain accurate records on systems including Yardi.
• Support arrears management and reporting.
• Ensure compliance with health and safety procedures.

Requirements:

• Experience within a customer-focused environment.
• Strong communication skills.
• Working knowledge of Microsoft Office.
• Ability to plan and prioritise tasks.
• A collaborative approach.
• High attention to detail.
• A proactive approach to problem solving.
• Working knowledge of systems such as Yardi is beneficial.
• Exposure to residential, BTR, or PBSA is advantageous.

This Operations Administrator role offers the opportunity to join a forward-thinking organisation within a flagship asset, where customer experience and team culture are central.

Due to the volume of applications received, if you don't hear back from us, please assume your application has been unsuccessful on this occasion.

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