Head of Facilities

About the Role

[Employer hidden — view at passion-project.co.uk] is delighted to be representing a global real estate investor and operator in the appointment of a Head of Facilities for a newly developed, premium-grade commercial high-rise asset. This is a flagship, single-asset leadership role overseeing a large-scale, multi-tenant tower, requiring full accountability for operational performance, service delivery, and occupier experience. The position carries significant visibility within a best-in-class portfolio and will play a critical role in the mobilisation, stabilisation, and long-term optimisation of the building, including oversight of major tenant fit-outs, high-value service charge budgets, and the embedding of robust operational processes. This opportunity is suited to an experienced facilities leader seeking ownership of a landmark asset, with clear scope to influence strategy, standards, and stakeholder engagement at the highest level.

Key Responsibilities

• Lead the end-to-end facilities management of a single, large-scale commercial high-rise asset, ensuring best-in-class operational performance
• Oversee all hard and soft services delivery, ensuring compliance with SLAs, KPIs, and statutory obligations
• Manage and monitor a substantial service charge budget (circa £5m+), including forecasting, reconciliation, and cost control
• Direct mobilisation activity, including contractor onboarding, system implementation, and process establishment
• Oversee significant tenant fit-out programmes and occupier moves, ensuring minimal disruption and effective coordination
• Drive compliance across all health & safety, statutory testing, and regulatory frameworks, maintaining audit readiness at all times
• Lead, develop, and performance-manage on-site teams and managing agents to deliver a cohesive "one team" culture
• Procure and manage service partners through tender processes, ensuring value, performance, and innovation
• Utilise CAFM systems to manage PPM schedules, reactive works, asset data, and reporting
• Build and maintain strong occupier relationships, acting as the primary point of escalation for operational matters
• Collaborate with asset management stakeholders to support strategic initiatives and enhance asset value

The successful Head of Facilities will demonstrate proven experience managing large-scale, multi-tenanted commercial assets, of significant scale. A strong track record in service charge management, contractor oversight, and leading operational teams within premium office buildings is essential. IOSH Managing Safely (or equivalent) is required, with NEBOSH preferred for candidates operating at this level, alongside a clear understanding of building systems, compliance frameworks, and occupier engagement.