Yardi Support Consultant

About the Role

Yardi Support Consultant

About the Company

This is a client-facing role within a global consultancy environment, offering exposure to a wide range of real estate clients and Yardi solutions. You will play a key role in supporting system performance and user adoption, while contributing to knowledge sharing, process improvement, and overall service excellence

Key Responsibilities

• · Manage and resolve client support requests via helpdesk, email, and direct engagement, ensuring timely and effective issue resolution.
• · Troubleshoot Yardi Voyager and related applications, providing clear updates and maintaining ownership of issues through to completion.
• · Perform system administration tasks including user setup, configuration updates, and data maintenance.
• · Create data fix packages and support change management processes, ensuring compliance with client procedures.
• · Provide guidance to clients on system functionality, configuration, and best practices.
• · Support clients in diagnosing issues across accounting, data, configuration, and reporting processes.
• · Participate in User Acceptance Testing (UAT) for system updates and new functionality.
• · Collaborate with internal teams across support, implementation, and development to resolve complex issues.
• · Maintain and contribute to internal knowledge bases and client documentation, improving support efficiency and consistency.

Requirements

• · Hands-on experience supporting Yardi Voyager in an application support or consulting environment.
• · Strong understanding of accounting processes, property management systems, or real estate operations.
• · Proven ability to troubleshoot system, data, and configuration issues effectively.
• · Experience using helpdesk or ticketing systems to manage multiple support requests.
• · Strong analytical, organisational, and communication skills.
• · Proficiency in Microsoft Excel and confidence working with data, reports, and reconciliations.
• · Ability to manage competing priorities in a fast-paced, client-facing environment.