Hire Agent

🔒 Confidential Employer
Posted 24 April 2026
LOCATION
Birmingham
TYPE
Full-time
LEVEL
Entry-level
CATEGORY
Claims Management
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Service Communication Claims Processing Administration Problem Solving Microsoft Office Insurance Credit Hire

FULL DESCRIPTION

[Employer hidden — view at passion-project.co.uk] Group is seeking a Hire Agent to join their Vehicle Replacement Group team in Birmingham. The role involves communicating with parties involved in car accidents, processing claims, and providing customer service. Full training is provided, and the role is permanent and full-time, with a hybrid work model.

What will your day look like:

  • Process vehicle hire requests from our corporate clients on the inhouse system within agreed SLA’s
  • Process Bookings of the hire vehicle using the companies preferred supply chain via the in-house system
  • Process delivery of the hire vehicle using the companies in house system
  • Managing a caseload of claims to plan telephone contact and updates with the client, the insurance company and other third parties involved in the claim
  • Keep quality records of the history and up to date position of claims awaiting hire decisions or hire arrangements
  • Provide advice to client regarding the claim and any additional services offered by the business
  • Comply to all technical and regulatory processes and procedures
  • Any other duties as commensurate under this role

Knowledge and Abilities:

  • Previous experience in a busy administration and customer services role
  • Proactive in solving problems and organising own workload
  • A quick learner with a natural ability to understand processes and technical information
  • A background in an insurance or credit hire business would be an advantage or desirable
  • A good overall ability with technology including Microsoft office packages

Benefits

  • [Employer hidden] Innovation Lab
  • Leadership training programme
  • Funding for professional qualifications
  • Thrive at [Employer hidden]; learning opportunities
  • The [Employer hidden] Foundation
  • Local charity funding
  • Pennies To Heaven
  • Employee Resource Groups
  • Employee volunteering programme
  • Pension, 5% employee and 5% employer contribution
  • My Choices at [Employer hidden] provides; High Street discounts and Financial wellbeing hub
  • Life assurance: x4
  • Refer a Friend
  • Cycle to Work Scheme
  • Lease car salary sacrifice
  • [Employer hidden] Incentive Plan
  • Enhanced maternity, paternity and adoption pay
  • Wellbeing centre; move, munch, money & mind focus
  • Discounts with 100's of UK retailers
  • EAP; 24/7 confidential helpline
  • 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
  • Flexible working
  • Dress for your day
  • Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
  • Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

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