Claims Case Manager

Key Responsibilities

Here’s what your day will look like:

• Proactive Case Management: You’ll own your caseload, ensuring we consistently meet Service Level Agreements (SLAs). Your superpower? Keeping things moving smoothly.
• Customer Interactions: Whether it’s clients or direct customers, you’ll handle interactions with professionalism and a dash of TCF (Treating Customers Fairly).
• Third-Party Wizardry: Managing suppliers? You’ve got this! Drive cases to settlement while balancing service, cost, and time.
• Craftsmanship: Your work will be top-notch, following internal processes and guidelines. Picasso would be proud.
• Authority and Compliance: Stick to the rules, adhere to governance, and keep data secure. You’re the claim whisperer.
• Self-Development: Embrace feedback, learn, and grow. PDRs and learning courses are your secret weapons.
• Team Player: Positive vibes, great teamwork, and a culture that feels like home.

Skills, Knowledge and Expertise

How We Measure Success:

• SLA Performance: You’ll ace it.
• Phone Audit: Your phone skills? A+
• Lifecycle Metrics: You’ll own them.
• Audit: No breaches here.
• PDR Forms: Completed and shining.
• Team Performance: You’re the MVP.

Requirements

• Relevant Claims Experience
• Good Customer Service Skills
• Time Management Wizardry
• Interpersonal Charm