What will your day look like:

• Provide supervision, training and technical support to their team.
• To continue to handle a reduced caseload of Pre-Litigated files.
• Plan and distribute workload across the team, paying appropriate attention to individual team member’s current capability, to ensure the timely and profitable completion of cases.
• To deal with the client’s MI requirements
• To ensure the team have the adequate technical support and training.
• Ensure compliance with benchmarks set by TMS and by clients whilst driving settlement and ensuring quality of delivery
• Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members.
• Always ensure effective communication with the team
• Act as the first point of contact for client complaints, taking action to resolve issues as swiftly and effectively as possible
• Complete projects and process updates in order to improve current operating practices or to address specific client issues.

Knowledge and Abilities:

The successful applicant will ideally have the following skills:

Essential:

• Experience in the file handing of disease claims, specifically NIHL
• Technical sign-off on NIHL matters
• Proficient in all stages of the handling process of disease claims
• Experience in people management
• Excellent listening and verbal communication skills
• Demonstrate some prior experience of
• Successfully leading a project or a team to deliver on outcomes in insurance/legal sector
• Developing others through identifying learning requirements and gaps and formulating plans to improve performance/capability
• Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system.

Desirable:

• Awareness and understanding of file handing processes for other disease claims but not limited to; HAVS (Hand Arm Vibration Syndrome), Mesothelioma, NFCI (Non-Freezing Cold Injury) or other disease claims.

Benefits

Career & Purpose

• [Employer hidden] Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at [Employer hidden]; learning opportunities

Environmental & Social

• The [Employer hidden] Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at [Employer hidden] provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• [Employer hidden] Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan