Business Systems Analyst

Key Responsibilities

- Lead the support for key applications, ensuring system performance, reliability, and alignment with business requirements. - Lead troubleshooting and resolution of complex system issues, working collaboratively with internal teams and external vendors. - Regularly review and optimise applications to improve functionality, efficiency, and user experience. - Accountable for the lifecycle management of core platforms and demonstrate via setting the direction through ownership of application roadmaps. - Drive AI and automation ideas through to delivery with an outcome of application process efficiencies.

Requirements Analysis and Documentation:

- Work closely with stakeholders to elicit, analyse, and document detailed business and technical requirements. - Translate business needs into system enhancements, configurations, and process improvements. - Record and report regularly on the progress of all owned initiatives. - Develop innovative solutions to unique business challenges. - Ability to deal with complex, often ambiguous problems where precedent may not exist.

Vendor Management:

- Act as the subject matter expert (SME) for application vendors, ensuring effective operation and continuous improvement. - Lead upgrades, migrations, and integrations, ensuring minimal disruption to business operations. - Collaborate with [Employer hidden — view at passion-project.co.uk] departments to support adoption and reporting requirements through robust application management.

Project Collaboration and Delivery:

- Partner with project teams (internal and external) to deliver module-related deployments, ensuring alignment with business objectives. - Contribute to system design, testing, implementation, and post-implementation support. - Be recognised as an IT SME through close collaboration with our wider colleagues in IT (Infrastructure and Service Management), Data (BI) and Change.

Stakeholder Engagement:

- Build strong partnering relationships with internal stakeholders to understand their needs and priorities. - Be able to influence senior stakeholders and help shape shaping decision‑making on technology strategy, operational efficiency, and risk. - Demonstrate strong communication skills with our business colleagues to ensure competing business priorities are managed effectively. - Provide training and support to end-users, ensuring they can utilise systems effectively.

Risk and Compliance:

- Accountable for embedding risk, security, and compliance considerations into system architecture and operational workflows. - Ensures that all core applications meet regulatory and audit expectations, proactively identifying risks and advising senior leadership on mitigation strategies. - Ensure data integrity and system reliability across their IT applications. - Maintain documentation for all supported systems, including processes, configurations, and user guides.

Skills, Knowledge & Expertise

- Excellent Communication Skills: Exceptional verbal and written communication abilities, capable of conveying complex technical concepts in a clear and concise manner to non-technical stakeholders. - Finance/Risk Applications Expertise: Experience with Sun or other Finance applications and Risk GRC applications is highly desirable. - Professionalism and Stakeholder Management: A confident and professional approach, with proven experience engaging and collaborating effectively with senior stakeholders and departments within [Employer hidden] and its managed syndicates. - Team Collaboration and Efficiency: A proactive team player with a strong commitment to achieving team objectives. Demonstrates high energy, excellent organisational and planning skills, and the ability to manage and prioritise multiple projects efficiently. - Agile Deployment Experience: Comprehensive knowledge of using agile development tools for project management and experience implementing Agile methodologies to deliver projects effectively. - Extensive experience in business systems analysis and application support and/or experience within Lloyd’s Insurance or Financial Services environment. - Strong understanding of workflow applications and their integration with business processes and operations. Ability to configure and enhance applications within the remits of a no/low-code approach. - Experience with system implementation, upgrades, and customisations in a regulated environment. - Ability to analyse complex systems, identify areas for improvement, and implement effective solutions. Strong problem-solving skills with a focus on aligning technical solutions to business objectives. - Exceptional verbal and written communication skills, capable of engaging with stakeholders at all levels. Demonstrated ability to work collaboratively across [Employer hidden] departments and clients. - Ability to lead on multiple priorities and deliver high-quality results within deadlines. Attention to detail and a methodical approach to documentation and process management. - Experience of using AI and automation to improve applications and processes and the usage of Co-pilot for personal productivity is highly beneficial. - Lloyd’s Market/Corporation experience of working within a highly regulated IT environment and understanding Lloyd’s Market terminology and processes.