Associate - Property Risks and Coverage

Key Responsibilities

The work handled by the successful applicant will include the following

• Running their own case load of pre and post-litigation property damage files Adhering to court deadlines and managing files in accordance with court timetables
• Conduct of Court hearings
• Instructing experts
• Instructing and working with Counsel
• Carrying out detailed reviews of quantum
• Liaising with clients/other insurers/third parties
• Liaising with policyholders and witnesses
• Negotiating settlements
• Drafting pleadings/court documents
• Assisting other file handlers with their case loads
• Any other tasks as they arise to efficiently run their caseload

Skills, Knowledge & Expertise

• Experience of handling pre and post-litigation damages claims
• Experience of insurer funded property damage work
• Experience of conducting court hearings up to and including Proofs
• Experience of drafting court documents and understanding of processes
• Good telephone and communication skills with people at all levels inside and outside the business
• An ability to organise workload, prioritise tasks, use initiative and proactively progress client matters
• Calm under pressure with the ability to re-prioritise and delegate effectively when required
• A keen eye for detail and an ability to analyse evidence
• Team player
• Self-confidence
• Good Literacy and IT skills
• Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met
• Ability to work effectively within the [Employer hidden — view at passion-project.co.uk] Shared Behaviour framework

Personal Effectiveness

• Team Commitment – Values others’ perspectives   Works collaboratively and listens actively, showing respect for the views, needs and expertise of colleagues and stakeholders.
• Resilience – Demonstrates self‑control   Maintains professionalism and composure under pressure, adapting calmly to challenges and fast‑changing priorities.
• Passion for Growth and Improvement – Systematically improves performance   Takes ownership of personal development, seeks feedback, and consistently looks for ways to enhance skills, processes and outcomes.
• Embracing Change – Responds positively to change   Adapts quickly to new ways of working, embraces innovation, and supports continuous improvement across the team.

Business Focus

• Client Care – Works to add value for the client   Builds strong relationships, understands client needs, and delivers a high‑quality service that supports long‑term partnerships.
• Decision Making   Uses sound judgement to make informed decisions, balancing risk, commercial awareness and the needs of the business.
• Negotiation, Influence and Persuasion   Communicates clearly and confidently, influencing outcomes and building agreement through a professional and solutions‑focused approach.
• Commercial Insight – Considers and understands commercial implications

Job Benefits

• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation

About [Employer hidden]

[Employer hidden] is a leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. We manage more than £1bn worth of insurer claims and resolve in excess of 100,000 claims per year working in partnership with leading insurers, MGAs, brokers, corporates and the public sector.

With more than 50 years’ experience we have an in-depth understanding of the insurance claims process, enabling us to contain and lower litigation rates, shorten claims lifecycles and reduce overall claims costs. We combine proven processes, technology and low cost infrastructure with extensive legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.

We invest heavily in specialised services, technology and innovation for our insurance clients, and we are the first to launch a true artificial intelligence (AI) insurance lawyer. Through our proprietary AI lawyer, Lauri, we’ve transformed the claims handling process for low-value personal injury claims; we’ve reduced claim lifecycles and reduced costs for our clients. Supported by commercial acumen and innovative products, [Employer hidden] leads the way in providing legal solutions to the insurance industry.