Claims Adjuster - London Market Claims

🔒 Confidential Employer
Posted 24 April 2026
LOCATION
London
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Insurance
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Claims Handling Stakeholder Management Regulatory Compliance Claims Technology Data-driven Decision-making London Market Insurance ECF2 Claims Processing

FULL DESCRIPTION

The Claims Adjuster role will be responsible for managing and resolving a range of lead and follow US & International Casualty claims placed within the Lloyd’s and broader London insurance market

What will your day look like:

  • Utilise ECF2 and client platforms as required to complete claims processes.
  • Deliver prompt, fair, and accurate claims decisions in line with policy wordings, market practices, delegated authority levels and regulatory requirements.
  • Effectively handle and maintain allocated claims to ensure compliance with client SLA’s/KPI’s/DA’s.
  • Maintain strong stakeholder relationships through clear communication, attendance at client meetings and training as required.
  • Control claims costs through proactive handling, strategic negotiation, and oversight of appointed external providers.
  • Ensure high-quality claims documentation and recordkeeping, supporting accurate reserving, audit compliance, and reporting requirements.
  • Foster a culture of accountability, technical excellence, and continuous improvement.
  • Provide guidance and training as required to new and/or junior members of the team.
  • Always uphold and work to the [Employer hidden — view at passion-project.co.uk] company values.

Knowledge and Abilities:

Must Haves:

The ideal candidate will have a sound knowledge of the London & Lloyd’s Insurance and reinsurance Market and a minimum of 5 years' experience in Casualty claims handling. Possess excellent stakeholder management skills, familiarity with claims technology platforms, data-driven decision-making, and regulatory compliance.

Preferred:

  • Be studying towards or having attained Cert CII qualification.
  • Experience of using ECF2 and knowledge of the delegated authority frameworks within the TPA environment.

Benefits

Career & Purpose

  • [Employer hidden] Innovation Lab
  • Leadership training programme
  • Funding for professional qualifications
  • Thrive at [Employer hidden]; learning opportunities

Environmental & Social

  • The [Employer hidden] Foundation
  • Local charity funding
  • Pennies To Heaven
  • Employee Resource Groups
  • Employee volunteering programme

Financial Health

  • Pension, 5% employee and 5% employer contribution
  • My Choices at [Employer hidden] provides; High Street discounts and Financial wellbeing hub
  • Life assurance: x4
  • Refer a Friend
  • Cycle to Work Scheme
  • Lease car salary sacrifice
  • [Employer hidden] Incentive Plan
  • Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

  • Wellbeing centre; move, munch, money & mind focus
  • Discounts with 100's of UK retailers
  • EAP; 24/7 confidential helpline
  • 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
  • Flexible working
  • Dress for your day
  • Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
  • Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
Sign up free — access 45,000+ UK sponsor-licensed jobs