Casualty Claims Handler
🔒 Confidential Employer
Posted 24 April 2026
LOCATION
Stoke
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Insurance
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion
SKILLS
Claims Handling
Insurance
Policy Wording
Customer Service
Communication Skills
Negotiation
Liability Claims
IT Skills
FULL DESCRIPTION
Casualty Claims Handler
[Employer hidden — view at passion-project.co.uk] Group is a specialist professional services and technology firm working in partnership with leading insurance, highly regulated and global businesses. Your role will be to provide a quality, proactive, cradle-to-grave claims service on behalf of these clients and in accordance with the insurer’s claims handling philosophy.
What will your day look like:
- Establish if cover is in place for the claim
- Record all claims on the digital claims handling system
- Investigate all liability claims either from the desk or by instructing loss adjusters
- Make the decision on liability
- Negotiate settlement of the claim
- Ensure compliance with all legal timescales and client SLAs
- Build relationships with external clients and stakeholders
- Provide referral support to less experienced colleagues
Knowledge and Abilities:
- Experience of policy wording and terms and conditions
- Knowledge of insurance and the insurance market
- Knowledge of how to value an injury claim
- Knowledge of reserving philosophies
- Knowledge of Civil Procedure Rules and the Claims Portal
- Good communications skills at all levels
- Excellent customer service
- The ability to work as part of a team
- Take responsibility for your own workload
- Must be able demonstrate adaptability and flexibility
- Good planning and organisational skills
- Strong IT skills
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