What will your day look like:

Product Strategy & Alignment

Shape the automation and intelligent agent components of the Claim Pilot product strategy. Define core automation agents, their scope, and expected benefits. Ensure alignment with global product standards, architecture, and reusable components.

Roadmap Ownership & DeliveryOwn the roadmap for automation agents, workflow automation, and AI‑enabled task handling. Translate strategy into clear backlog items and delivery increments. Lead discovery, validation, and user research to ensure solutions meet real business needs. Maintain high‑quality product documentation and governance materials. Demonstrate measurable value and benefits from delivered automation.

Automation & Platform ModernisationBuild automation features that reduce manual effort, improve accuracy, and accelerate cycle times. Support consolidation of automation tools into the ClaimPilot platform. Partner with engineering, architecture, and data teams to ensure compliance with technical, security, and regulatory frameworks. Identify opportunities to retire legacy workflows and adopt global reusable components.

Governance & Transparency

Operate within UK&I and global governance frameworks, providing clear reporting on progress, risks, and value. Ensure compliance with architectural, cyber, AI governance, and regulatory requirements (e.g., DPIA, AIIA). Track performance metrics such as throughput, accuracy, cycle time, and adoption.

S**takeholder Engagement

Translate business needs into precise product requirements. Communicate roadmap updates, risks, and value outcomes across regional and global stakeholders. Build strong relationships with propositions teams, operational SMEs, and technical leaders.

Adoption & Value RealisationDrive adoption of automation features across internal teams and clients. Create training and enablement materials. Track and evidence value delivered, including efficiency gains and improved user experience. Continuously optimise based on performance insights and feedback.

Scope

Automation agents and workflow automation across: Motor, Property & Casualty Specialist and regulated operations Field services, risk, surveying, inspection Delegated authority, TPA, BPO environments Client‑specific and regulated workflow platforms

Key Relationships

Internal: Agile Coach, Head of Products, Delivery teams, Engineering/Architecture/Data/AI, UK&I leaders, Propositions & Commercial, Group CIO. External: Clients, technology vendors, regulatory/industry bodies.

Knowledge and Abilities:

Essential

Product management/ownership experience in automation, workflow, or operational tech. Understanding of automation tools, digital workers, conversational agents, or AI task handling. Strong delivery skills: backlog management, discovery, prioritisation, agile practices. Ability to work closely with engineering teams. Strong analytical and data‑driven mindset. Excellent communication and stakeholder management.

Desirable

Experience in insurance, claims, TPA, or regulated operations. Exposure to AI‑enabled automation, LLM agents, API‑first platforms, or orchestration engines. Familiarity with global product governance. Experience in platform migration or consolidation.

AttributesCurious, outcome‑oriented, and experimental. Able to simplify complexity and collaborate effectively. User‑centric with empathy for operational challenges. Structured, detail‑focused, and proactive.