Enforcements File Handler
SKILLS
FULL DESCRIPTION
Enforcements File Handler
We have an exciting opportunity to join our division – we are looking for an experienced file handler to join our growing team focusing on recoveries and enforcement action. Whilst based within [Employer hidden — view at passion-project.co.uk]’ Counter Fraud Department, the successful candidate will gain exposure to instructions from across the business on a variety of matters.
Key Responsibilities
Detailed review and analysis of evidence throughout the life of the case
Setting and agreeing the case strategy on files with clients
Handling files in accordance with agreed client guidelines
Ensuring maximum client satisfaction on each case
Ensuring accurate and timely completion of all client and internal MI
Achieving both client and internal KPIs where applicable
Reporting to Insurer client throughout the lifetime of the claim
Liaising with all appropriate involvements on the case in order to carry out agreed investigations to meet the set strategy
Compliance with all procedural requirements
Achieving, the best result in recovery enforcement for the client
Delegating tasks as appropriate to assistants to take the case forward
Timely and accurate maintenance of all Case Management Systems from opening to closure
Adherence to file management policies
Complying with the SRA Standards & Regulations
Be commercially aware, by working in an efficient and effective manner
Commercial awareness so as to retain profitability
Achieve financial targets
Ensure timely and accurate billing
Adhere to the [Employer hidden] Values
Skills, Knowledge and Expertise
- Established interest in civil litigation law either through further education (e.g. LPC or ILEX) or experience within a process driven legal environment
- An understanding of insurance litigation practice and processes and working knowledge of the CPR where applicable to role
- Experience of drafting court documents and understanding of processes
- Good telephone and communication skills with people at all levels inside and outside the business
- An ability to organise and prioritise tasks using initiative
- Calm under pressure with the ability to re-prioritise and delegate effectively when required
- Good Literacy and IT skills
- Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met
- Ability to work effectively within the [Employer hidden] Shared Behaviour framework