Senior Manager - Major Complex Loss

🔒 Confidential Employer
Posted 24 April 2026
LOCATION
Home United Kingdom
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Claims Management
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Loss Adjusting Claims Management High Net Worth Communication Skills Client Service Teamwork Reporting Stakeholder Management

FULL DESCRIPTION

As a Senior Manager within our Major & Complex Loss (MCL) team, you’ll be at the forefront of handling some of the most challenging and high‑value property claims in the industry. From High Net Worth portfolios to major domestic and commercial losses—including subsidence and escape of oil—you’ll bring expertise, leadership, and exceptional client service to every case.

What You’ll Be Doing

  • Managing a diverse portfolio of High Net Worth, Major Loss, and complex property claims with precision and professionalism
  • Meeting and exceeding the demanding service standards of our MCL clients
  • Driving progress on all cases, ensuring timely, accurate, and high‑quality outcomes
  • Applying and championing company systems, processes, and best practices
  • Tailoring your approach to meet the unique needs of individual clients
  • Producing clear, insightful, and technically robust reports and correspondence
  • Building strong, trusted relationships with clients, brokers, and stakeholders
  • Communicating proactively with all parties to keep cases moving smoothly
  • Working collaboratively within a high‑performing team to deliver exceptional results
  • Supporting business development by strengthening existing relationships and identifying new opportunities
  • Leveraging the wider [Employer hidden — view at passion-project.co.uk] Group to enhance the policyholder experience
  • Participating in a 1‑in‑3 on‑call rota for out‑of‑hours support for a key client

Knowledge and Abilities:

  • Proven experience in a similar loss adjusting role, ideally with exposure to High Net Worth and major losses
  • Progress toward (or completion of) ACILA, FCILA, or equivalent professional qualifications
  • Outstanding interpersonal and communication skills
  • A calm, dependable, and persistent approach—especially under pressure
  • A flexible mindset and the ability to adapt to shifting priorities
  • A track record of delivering high‑quality technical work in a fast‑paced environment
  • A full, clean driving licence

Why This Role Matters

You’ll be a key figure in delivering the exceptional service that [Employer hidden] is known for. Your expertise will help clients navigate some of their most challenging moments, and your leadership will help strengthen our reputation in the complex loss arena. This is a chance to make a real impact—professionally, commercially, and personally.

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