Multi-Track Credit Hire File Handler

Key Responsibilities

The role will involve dealing with a caseload of DA credit hire files under supervision initially. Instructions are received at varying stages of the claim process and so a full knowledge of handling RTA claims from pre-litigation through to conclusion via a court hearing is necessary.

The main aspects of the role will involve: 
·Review and analysis of files throughout the life of the case, and in accordance with the client guidelines
·Develop and maintain client relationships, always keeping the client at the heart of every decision 
·Formulating an initial strategy for approval by Technical Supervisor.
·Legal research
·Undertaking telephone negotiations with third party Solicitors 
·Liaising with the insured and insurers where necessary 
·Ensuring ‘actions’ are carried out as per the task list within the Case Management System
·Accurately recording time
·Accurately completing the dispute resolution process 
·Processing bills 
·Ensuring all files are kept within ISO 9001 guidelines 
·To ensure compliance with the SRA Standards & Regulations
·Adhere to the [Employer hidden — view at passion-project.co.uk] Values
·Ability to work in target driven environment

The role will also involve an understanding of the court process, to include:
·Drafting defences
·Completing allocation questionnaire’s 
·Dealing with disclosure and exchange of evidence
·Completing listing questionnaire’s
·Completing pre-trial checklists
·Instructing Counsel
·Drafting CPR Part 18 questions
·Drafting CPR Part 35 questions
·Drafting Counter schedules

Skills, Knowledge and Expertise

Essential:

• Experience of litigation and handling Credit Hire files is essential with evidence of managing own case load and/or assisting on high value cases.
• Education - at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable
• Ability to use own initiative
• Ability to plan and prioritise workloads
• Excellent listening and verbal communication skills
• Good telephone negotiation skills
• Ability to follow work processes and keep to Strategy
• Ability to recognise when sensitivity and tact are required
• Ability to make decisions
• Ability to remain calm under pressure
• Good IT skills including Word, Outlook, and experience of a Case Management System preferred
• Adhere to the [Employer hidden] Values

Desirable:

• Experience of handling PI claims

Benefits

- Davies Incentive Plan
- 25 days holiday per year which increases with level of service(opportunity to buy & sell 3 days)
- Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
- Death in Service
- Critical Illness Cover
- PHI/Income Protection (Private health insurance)
- Pension Contribution based 5% Employee / 3% Employer
- Cycle to Work Scheme*
- Tech Scheme*
- Season Ticket Loan*
- Gym Flex*
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets

* after successfully completing probation