Fast Track Liability Claims Handler

Key Accountabilities

• Independent management of a caseload of Fast Track work, including effective planning and organising of the workload to ensure Court deadlines are met.

• Delivery of agreed performance targets and quality standards

• Analysis of the available evidence to create an initial case strategy on quantum.

• Undertake effective telephone discussions and negotiations with the client, Defendant, third party insurer and third party Solicitors to pursue the efficient and appropriate settlement of cases and apportionment of costs

• Proofing witnesses, assessing their evidence and drafting statements

• Drafting of Court document and complying with all Court deadlines.

• Instructing, briefing and liaising with Counsel.

• Undertaking court telephone hearings ensuring progress is maximised and all actions are completed to bring cases to settlement

• Guiding the Defendant through the litigation process where required and set expectations.

• Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making

• Delegation of tasks where available and appropriate to other members of the team

• Dealing with correspondence and telephone calls within strict service level agreements

• Updating reports upon receipt of evidence as required.

• Adhering to Client Guidelines

• Provide written updates by email or letter to clients detailing case activity to ensure that they receive up to date and accurate information about progress when requested

• Effective management of the CRU and NHS process

• Ensuring files are kept within ISO 9001 guidelines

Experience, Skills and Qualifications

• Previous experience of handling own caseload of litigated claims (either in a defendant or claimant role)

• Understanding of case law and litigation practice and process, and Court Practice Rules

• Ability to plan and prioritise workloads

• Efficient in a process driven environment

• Drive to achieve to take development opportunities when they arise with a positive attitude

• Calm under pressure with the ability to re-prioritise and delegate effectively when required

• Confident with ability to take initiative to innovate and adapt to changing situations

• Confidence to seek advice and guidance when dealing with new tasks

• Excellent listening and verbal communication skills

• Excellent written communication skills and the ability to compose professional written communications

• Ability to follow instruction with attention to detail

• Ability to recognise when sensitivity and tact are required

• Effectively work within a team

• Proficient IT skills (Word, Excel and Office)

• Good standard of education – 5 GCSE’s grade C/5 or equivalent including maths and English

Preferred

• Established experience in law through further education or experience.

• File handling experience within a law practice or Insurer.

• Good understanding of the high way code and basic road traffic act principles.

• Experience of Indemnity Principles and CCFAs

Benefits

• Davies Incentive Plan

• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)

• Simply Health Care Cash Plan

• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing

• Death In Service – after 1 years’ service

• Pension Contribution based 5% Employee / 3% Employer

• Employee Resource Groups

• Employee Volunteering Programme

• Cycle to Work Scheme*

• Tech Scheme*

• Season Ticket Loan*

• Gym Flex*

• Access to Online Discount Sites

• Discounted Gourmet Society Membership

• Discounted Tickets for Merlin Attractions nationwide

• Discounts at local retail outlets

*after successfully completing probation