Litigated Motor Claims Handler
SKILLS
FULL DESCRIPTION
As a Litigated Credit Hire Specialist here at [Employer hidden — view at passion-project.co.uk] you'll be at the heart of a team dedicated to championing clients interests in high-stakes credit hire cases. This role offers an excellent opportunity to investigate Litigated Complex Credit Hire claims from a tactical and strategic point. The role of the File Handler is to carry out complex & technical investigations on claims submitted from specific opponents. These claims will be up to £25,000 in value.
Key Accountabilities
The role will involve dealing with a caseload of DA credit hire & injury files under the supervision of their Team Leader. Instructions are received at the point of litigation, so a full knowledge of handling RTA claims through to conclusion via a court hearing is necessary.
The main aspects of the role will involve:
- Review and analysis of files throughout the life of the case, and in accordance with the client guidelines
- Develop and maintain client relationships, always keeping the client at the heart of every decision
- Formulating an initial strategy for approval by Team Leader.
- Legal research
- Undertaking telephone negotiations with third party Solicitors
- • Liaising with the insured and insurers where necessary
- •Ensuring ‘actions’ are carried out as per the task list within the Case Management System
- •Accurately completing management information processes (MI)
- •Processing bills
- •Ensuring all files are kept within ISO 9001 guidelines
- •To ensure compliance with the SRA Standards & Regulations
- •Adhere to the [Employer hidden] Values
- • Ability to work in target driven environment
The role will also involve an understanding of the court process, to include
- Drafting defences
- Completing direction questionnaires
- Dealing with disclosure and exchange of evidence
- Completing pre-trial checklists
- Instructing Counsel
- Drafting CPR Part 18 questions
- Drafting CPR Part 35 questions
- Drafting Counter schedules
Working Hours
35 hours per week worked 9am and 5pm Mondays to Fridays inclusive with 1 hour for lunch
Experience, Skills and Qualifications
Essential:
- •Experience of litigation and handling Credit Hire files with evidence of managing own case load
- •Education - at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable
- •Ability to use own initiative
- •Ability to plan and prioritise workloads
- •Excellent listening and verbal communication skills
- •Good telephone negotiation skills
- •Ability to follow work processes and keep to Strategy
- •Ability to recognise when sensitivity and tact are required
- •Ability to make decisions
- •Ability to remain calm under pressure
- •Good IT skills including Word, Outlook, and experience of a Case Management System preferred
- •Adhere to the [Employer hidden] Values
Desirable:
- •Experience of handling PI claims