Property Claims Technician

🔒 Confidential Employer
Posted 24 April 2026
LOCATION
Stoke
TYPE
Full-time
LEVEL
Associate
CATEGORY
Claims Management
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Property Claims Management Claims Management Communication Skills Stakeholder Engagement Caseload Management Supplier Management Report Issuance

FULL DESCRIPTION

[Employer hidden — view at passion-project.co.uk] Group’s Loss Adjusting division is seeking a proactive and skilled Loss Adjuster Technician to join our expanding team. In this role, you will play a key part in supporting Adjusters with the management of Adjuster‑led claims, including active involvement in claims exceeding £25,000. You will be responsible for delivering a professional, efficient, and customer‑focused service to clients, suppliers, and policyholders.

What will your day look like:

  • Provide proactive support to dedicated Adjuster(s) in the management of claims.
  • Manage your own caseload in collaboration with Adjusters, acting independently within agreed authority levels.
  • Handle inbound calls and take appropriate action to support customers, suppliers, and clients.
  • Review and issue reports to clients in a timely and accurate manner.
  • Resolve customer queries, questions, and complaints, ensuring the best possible outcomes for all parties.
  • Appoint and manage suppliers, monitoring progress without requiring Adjuster intervention.
  • Make outbound calls to customers, suppliers, and clients as required.
  • Complete and action all associated administrative tasks related to claims.
  • Support Adjusters in making technical decisions within competency‑based delegated arrangements.

Knowledge and Abilities:

  • Minimum 2 years’ experience in property claims management.
  • Experience reviewing scopes of work, identifying errors, omissions, or missed items (preferred).
  • Ability to contribute to claim reserving and reserve movement decisions.
  • Proven ability to deliver results in a fast‑paced environment.
  • Strong written and verbal communication skills, with the ability to engage effectively with a wide range of stakeholders.
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