Multi-Track Credit Hire File Handler
SKILLS
FULL DESCRIPTION
The Tactical Credit Hire unit deal with Delegated (DA) & non-delegated authority (NDA) multi-track cases up to £100K in value. The caseload will consist of pre-litigation and litigated claims. You will be asked to carry out complex and technical investigations on these claims that are submitted from a specific opponent.
Key Responsibilities
The role will involve dealing with a caseload of DA credit hire files under supervision initially. Instructions are received at varying stages of the claim process and so a full knowledge of handling RTA claims from pre-litigation through to conclusion via a court hearing is necessary.
The main aspects of the role will involve: ·Review and analysis of files throughout the life of the case, and in accordance with the client guidelines ·Develop and maintain client relationships, always keeping the client at the heart of every decision ·Formulating an initial strategy for approval by Technical Supervisor. ·Legal research ·Undertaking telephone negotiations with third party Solicitors ·Liaising with the insured and insurers where necessary ·Ensuring ‘actions’ are carried out as per the task list within the Case Management System ·Accurately recording time ·Accurately completing the dispute resolution process ·Processing bills ·Ensuring all files are kept within ISO 9001 guidelines ·To ensure compliance with the SRA Standards & Regulations ·Adhere to the [Employer hidden — view at passion-project.co.uk] Values ·Ability to work in target driven environment
The role will also involve an understanding of the court process, to include: ·Drafting defences ·Completing allocation questionnaire’s ·Dealing with disclosure and exchange of evidence ·Completing listing questionnaire’s ·Completing pre-trial checklists ·Instructing Counsel ·Drafting CPR Part 18 questions ·Drafting CPR Part 35 questions ·Drafting Counter schedules
Skills, Knowledge and Expertise
Essential:
- Experience of litigation and handling Credit Hire files is essential with evidence of managing own case load and/or assisting on high value cases.
- Education - at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable
- Ability to use own initiative
- Ability to plan and prioritise workloads
- Excellent listening and verbal communication skills
- Good telephone negotiation skills
- Ability to follow work processes and keep to Strategy
- Ability to recognise when sensitivity and tact are required
- Ability to make decisions
- Ability to remain calm under pressure
- Good IT skills including Word, Outlook, and experience of a Case Management System preferred
- Adhere to the [Employer hidden] Values
Essential:
- Experience of handling PI claims
- Qualified solicitor / CILEX with necessary practice rights (consideration will also be given to CILEX Lawyers)