Property Loss Adjuster

🔒 Confidential Employer

Posted 24 April 2026

LOCATION

Home

TYPE

Full-time

LEVEL

Mid-Senior level

SKILLS

Property Loss Adjuster experience Claims Management Communication Analytical approach Time management Workload management

FULL DESCRIPTION

As our next Property Loss Adjuster, you’ll handle a range of claims of varying complexity and value; and you’ll enjoy working to a broad and busy caseload. You will also be motivated by every day being different. So, you’ll need to come to us with a strong background in both Domestic and Commercial claims, and the appetite to operate in a remote team within a fast-paced and continually evolving environment.

What will your day look like:

Work to achieve agreed activity levels with the intention of continuously reducing WIP throughout the year.
Process all invoices and approve estimates within 5 working days of receipt/agreement.
Take responsibility for issuing interim fees during the claim life cycle as highlighted centrally.
Full completion of all prepared site notes templates and associated documentation within set SLA’s
Ensure that the data contained in Cq is accurate at all times.
Assist in maintaining accurate management information by completing spreadsheets as necessary.
Reduce elapsed timescales by providing and fostering a pro-active approach to file management.
Identify cases of possible fraud and recoveries and refer as appropriate within set SLA’s.
Work to ensure correct policy interpretation and validation.
Prepare, check and approve where appropriate, reports for clients in accordance with agreed SLA’s and formats.
Ensure files are up to audit standards at all times.
In conjunction with designated colleagues pro-actively update customers and clients where necessary in accordance with agreed client SLA’s
Take responsibility for following agreed/documented procedures when dealing with problems and complaints.
Build good working relationships with clients and staff, internal and external to the [Employer hidden — view at passion-project.co.uk] Group
Maintain an awareness of business opportunities and refer all identified opportunities to [Employer hidden] Group
Responsible for out of hours calls into the [Employer hidden] Group via a pre-set rota

Knowledge and Abilities:

High level of Property Loss Adjuster experience
Already hold or working towards recognized professional qualifications at a diploma level
Accuracy, attention to detail and an analytical approach
Strong verbal and written communication
Demonstrable experience of organizing and managing own workload is essential
Ability to work in a fast paced and changing environment where flexibility is required to accommodate peaks and troughs in workload.
Excellent time management to be able to work to short/changing deadlines.

Benefits

[Employer hidden] Innovation Lab
Leadership training programme
Funding for professional qualifications
Thrive at [Employer hidden]; learning opportunities
The [Employer hidden] Foundation
Local charity funding
Pennies To Heaven
Employee Resource Groups
Employee volunteering programme
Pension, 5% employee and 5% employer contribution
My Choices at [Employer hidden] provides; High Street discounts and Financial wellbeing hub
Life assurance: x4
Refer a Friend
Cycle to Work Scheme
Lease car salary sacrifice
[Employer hidden] Incentive Plan
Enhanced maternity, paternity and adoption pay
Wellbeing centre; move, munch, money & mind focus
Discounts with 100's of UK retailers
EAP; 24/7 confidential helpline
25 days holiday, increases to 26 days after 5 years and 27 after 10 years
Flexible working
Dress for your day
Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan