What will your day look like:

As a Subsidence Claims Specialist, you’ll manage your own portfolio of domestic and commercial claims from first notification through to settlement. Working from a fully supported home-based environment, you’ll act as a trusted advisor, coordinating investigations, solutions, and communication between all key stakeholders.

Every day offers something different: one moment you're analysing an arboricultural report, the next you’re liaising with surveyors or approving a repair schedule. You’ll use your technical knowledge, problem‑solving skills, and customer‑focused mindset to drive claims to the right outcome.

What You’ll Be Doing

Claim Handling & Decision-Making

• Manage a portfolio of domestic and commercial subsidence claims, ensuring work is completed within agreed SLAs.
• Make informed decisions to settle or decline claims within your delegated authority limits.
• Produce, update, and quality‑check building repair schedules using our in‑house Schedule of Rates.

Knowledge and Abilities:

Communication & Relationship Management

• Act as the main point of contact for policyholders, insurers, surveyors, local authorities, and third‑party specialists.
• Maintain clear, professional, and fair communication—promoting our commitment to treating customers fairly at all times.
• Build strong working relationships with suppliers such as arboriculture consultants, site investigation teams, and drainage contractors.

Technical Oversight & Compliance

• Oversee the appointment and performance of third‑party suppliers, ensuring their work supports accurate diagnosis and efficient settlement.
• Review surveyor and audit reports to validate findings and support the claim strategy.
• Maintain precise, up‑to‑date records within our claims management system.
• Comply with all company policies, processes, and regulatory standards.

Why Join Us?

• Autonomy & Trust: Manage your own caseload with the freedom to make decisions.
• Variety Every Day: No two claims are the same—expect a mix of technical problem‑solving and people-focused support.
• Work From Home: A fully remote position where you can create an effective and comfortable home office.
• Impact: Play a direct role in helping customers through challenging property issues with professionalism and care.