Counter Fraud Services Hourly Rate File Handler

Key Responsibilities

• Detailed review and analysis of evidence throughout the life of the case
• Setting and agreeing the case strategy on files with clients, ensuring adherence to any KYO or generic strategies that may be put in place by Lead Lawyer and Technical Leads
• Identifying strategic litigation opportunities and complex cases when appropriate
• Identifying client trends and any opportunities to raise profile with clients
• Handling files in accordance with agreed client guidelines on a non-delegated basis
• Ensuring maximum client satisfaction on each case
• Ensuring accurate and timely completion of all client and internal MI
• Reporting to Insurer client throughout the lifetime of the claim
• Liaising with all appropriate involvements on the case in order to carry out agreed investigations to meet the set strategy
• Compliance with all procedural and investigative deadlines
• Achieving, the best result in litigation – protecting the client’s position in relation to proceedings, ensuring full compliance with the court timetable utilising procedural tactical advantages where possible. Undertaking advocacy where required and cost-effective to do so
• Dealing pro-actively and achieving the best results with the case investigations and strategy from receipt until point of resolution
• Delegating tasks as appropriate to assistants to take the case forward
• Timely and accurate maintenance of all Case Management Systems from opening to closure
• Adherence to file management policies
• Complying with the SRA Standards & Regulations
• Be commercially aware, by working in an efficient and effective manner
• Commercial awareness so as to retain profitability
• Achieve financial targets
• Ensure timely and accurate billing

Skills, Knowledge and Expertise

• Experience in civil litigation claims handling / as a legal File Handler or suitably qualified (ILEX, LPC etc
• Experience in handling linked and organised fraud is desirable however not essential
• Experience of handling RTA pre-litigated and / or litigated caseload
• An understanding of insurance litigation practice and processes together with indemnity principles
• Knowledge of the litigation process / working knowledge of the CPR
• Good advocacy skills
• Good client care skills and evidence of working to client guidelines
• High level of analytical skills
• Excellent listening, verbal and written communication skills
• Ability to prioritise work, keep to deadlines and work under pressure
• Ability to anticipate problems and identify solutions
• Experience of time recording and billing systems