Membership Administrator

Membership Administrator

The International Institute for Strategic Studies (IISS) is the world’s leading think tank examining geopolitical and geo-economic risk from an international perspective, with a specialist expertise in risks with a national security dimension. The IISS has offices in London, Berlin, Singapore, Manama and Washington DC.

The IISS has individual members and works with a wide range of private and public sector clients, sharing the Institute’s analysis and expertise. We are seeking a highly organised and proactive Membership Administrator to join the team and contribute across all aspects of the External Relations team.

Responsibilities

• Be the point of contact for individual membership and basic corporate members.
• Ensure timely responses to enquiries and requests from members and in the provision of services.
• Request membership subscription payments and secure renewals for both individual and basic corporate members.
• Support the team with internal reporting and external promotional material.
• Provide administrative support for member events.
• Update and maintain CRM records, nominee information, and provide CRM support to the External Relations department.
• Provide the Director and Head of External Relations and wider department with administrative support as required, such as arranging meetings and managing expenses.

Requirements

• Bachelor’s degree.
• Exceptional eye for detail.
• Great organisation and planning skills.
• Excellent written and spoken English.
• Proven interpersonal skills.
• Computer literacy with Microsoft.
• Two years’ administrative experience is desirable.

Candidates should submit their applications by clicking the “Apply Now” blue button and following the instructions to submit two documents: - a cover letter outlining what skills and experience you can bring to the role. - a full Curriculum Vitae.