Customer Service Administrator

🔒 Confidential Employer
Posted 24 April 2026
LOCATION
Bristol
TYPE
Full-time
LEVEL
Entry-level
SALARY
£28,000 / year
CATEGORY
Customer Service
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Service Payroll Data entry Pension administration Communication skills Attention to detail

FULL DESCRIPTION

[Employer hidden — view at passion-project.co.uk] is seeking a Customer Service & Payroll Administrator to join their growing team in Bristol. Responsibilities include providing excellent customer service, handling payroll and pension-related queries, data entry, and supporting end-to-end payroll processes. The role offers hybrid working, Monday-Friday, 37.5 hours per week, and 22 days holiday plus bank holidays.

Customer Service Administrator - Bristol Office

[Employer hidden] is excited to be working in partnership with a well-established and trusted organisation, with the appointment of a Customer Service & Payroll Administrator to join their growing team.

This business is going through such an exciting period of growth in the new year and have also just moved into brand new, modern offices in Central Bristol, offering a roof terrace, gym facilities and onsite café. This is a fantastic opportunity for someone with strong customer service skills, looking to develop their career within a professional payroll environment. Full training is provided.

DAY TO DAY RESPONSIBILITIES:

  • Providing excellent customer service to contractors and agencies via phone, email and webchat.
  • Handling a high volume of inbound payroll and pension-related queries.
  • Data entry, raising invoices and submitting timesheets on behalf of contractors and agencies.
  • Supporting Auto-Enrolment Workplace and Private Pension queries, as well as processing expense claims.
  • Assisting with payslip and PAYE-related queries.
  • Producing payroll reports and documentation for contractors.
  • Supporting pension administration.
  • Learning and supporting end-to-end payroll processes.

WE WOULD LOVE TO SEE:

  • Previous payroll, pensions, contact centre or office-based administration experience.
  • A friendly and professional telephone manner.
  • High attention to detail and numeracy accuracy.

AND FOR YOU:

  • Hybrid working available following probation (3 office / 2 home)
  • Monday – Friday, 37.5 hours per week
  • 22 days holiday plus bank holidays, increasing to 25 days with service

If this sounds of interest, then please apply today!

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