Customer Service Advisor

🔒 Confidential Employer

Posted 24 April 2026

LOCATION

Bristol

TYPE

Full-time

LEVEL

Entry-level

SALARY

£27,500 / year

SKILLS

Customer Service Communication Problem-solving CRM Teamwork Adaptability

FULL DESCRIPTION

[Employer hidden — view at passion-project.co.uk] is thrilled to be supporting a thriving, people-focused retail business, based in North Bristol. They are seeking Customer Service Advisors to join their growing team. You’ll be the first point of contact for customers, helping them with enquiries, solving problems, and ensuring every interaction leaves them with a positive, uplifting experience.

DAY TO DAY RESPONSIBILITIES:

Answer inbound calls and respond to emails and letters from customers
Take ownership of individual cases and follow them through to resolution
Liaise with internal teams and suppliers to solve customer issues
Keep accurate records and update the company CRM
Provide helpful, friendly advice and guidance to customers
Work to personal and team targets while maintaining excellent service standards

WE WOULD LOVE TO SEE:

Very open to experience (hospitality/retail/office) - they hire for personality, particularly valuing positive, bubbly individuals who are naturally friendly, approachable, and easy-going.
Calm under pressure and able to handle challenging situations

AND FOR YOU:

Competitive salary £25,750 with bonus (OTE £27,500)
Monday to Friday (9-5) – no weekends!
Clear progression and development opportunities
Social events, team activities, and supportive office culture
Free parking on site
Cycle to work scheme and employee discounts
Health & wellbeing initiatives

If you are interested, then please do get in touch!