Assistant Store Manager

Role Summary

The main objective of this role is to assist with the operations of the store and support the Store Manager to achieve strategic short and long term goals. The role assumes store accountability for sales, service, profitability and loss prevention.

You will help create a store community that fosters creativity and inspires the [Employer hidden] customer. This includes ensuring appropriate feedback and guidance are given to support succession planning and employee development.

You will also participate in building community relationships that directly reflect Urban culture and uphold the [Employer hidden] “Peers Teaching Peers” philosophy.

What You’ll Be Doing

People

• Oversee a large team
• Recruit, train and develop managers to increase day-to-day productivity
• Assist in developing Department Managers to support succession planning and future business growth
• Manage aspects of performance development, including:
• Performance Appraisals
• Individual Development Plans
• Coaching and Counselling
• Disciplinary actions
• Uphold company standards and act as a positive role model

Leadership & Communication

• Ensure Department Managers conduct productive daily and departmental meetings
• Model strong leadership and inspire a shared vision for the store team
• Assist with the rollout of new training and operational initiatives
• Demonstrate excellent written and verbal communication skills

Managing the Environment

• Coach management teams to oversee all levels of customer service
• Set daily goals and expectations to create a positive store environment
• Maintain excellent floor presence through training and coaching on:
• Customer service
• Store standards
• Product placement
• Time management
• Achieve company-average mystery shop results by guiding teams to uphold customer service standards

Operations

• In the absence of the Store Manager, conduct walkthroughs with the Visual Merchandising Manager and Department Managers
• Provide constructive feedback and set achievable goals
• Ensure store-level operational procedures are completed accurately and on time
• Support stock loss reduction through training and adherence to loss prevention practices
• Participate in shipment processing to ensure merchandise is placed promptly and the sales floor remains fully stocked
• Demonstrate excellent organisational and project planning skills
• Assist in upholding Health & Safety procedures to protect employees and customers

Merchandising & Display

• Facilitate communication between management and creative teams
• Support the execution of merchandising projects
• Coach teams to interpret local fashion trends and generate creative solutions
• Ensure floor sets are organised, scheduled appropriately and completed on time

Commercial Awareness

• Assist the Store Manager to maximise sales through analytical and creative merchandise management
• Understand store profitability and guide team members in using reports to react to trends
• Stay updated on current trends and customer profiles through media and community awareness
• Manage stock levels appropriately using market trends and reporting
• Demonstrate entrepreneurial thinking to achieve and exceed store targets

What You’ll Need

• Experience in a management role within a fast-paced, high-volume fashion retail environment
• Ability to maintain an excellent VIBE and service-oriented culture
• Proven ability to positively impact sales, payroll and stock loss results
• Strong track record of developing talented Department Managers
• Ability to identify problems and implement creative solutions
• Appreciation and understanding of [Employer hidden] culture and its appeal to the local market

About Us

[Employer hidden] started as a single boutique in 1970s Philadelphia, built on creativity and individuality. Over 50 years later, with more than 60 stores across Europe, it has become a destination for emerging design, unexpected styling, one-of-a-kind vintage and homeware.

We connect with a social community of over 10 million forward-thinking individuals who blend nostalgia for the past with enthusiasm for the future. Our customers are culturally aware, digitally native and trend-setting.

At our core, we empower both customers and staff to express themselves authentically and unapologetically.

Location

This position is located at:

W Thurrock Way
Grays, Essex
RM20 2ZP
United Kingdom

Work Life Balance:

• ‘Life Leave’ – one day a year to take time off for those big events in life, in addition to your annual leave entitlement

Wellbeing:

• Employee Assistance program to support with mental, physical and financial health
• Discount off external gym memberships
• Private Medical Insurance for eligible employees

Employee Discounts:

• Up to 40% employee discount at all URBN Brands

Travel:

• Season ticket loan for eligible employees
• Cycle to work scheme for eligible employees

Continued Development:

• We offer structured support within the business alongside continued learning and development.