Restaurant Host
SKILLS
FULL DESCRIPTION
THE [Employer hidden — view at passion-project.co.uk] IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.
SALARY : £34,091 per annum OTE, Paid Weekly!
HOURS: 32-40 hours, including weekends
ABOUT US
Award-winning Daylesford Organic is one of the UK’s most renowned organic farm estates based in the heart of the Cotswolds countryside. More than just a farm, Daylesford is a vibrant destination for food lovers, wellness seekers, along with beautifully curated retail spaces, bringing together exceptional organic produce and nourishing experiences in a truly unique setting.
With spring in full bloom and summer just around the corner, our farm and restaurants are buzzing with a lively, vibrant energy. Our guests come to enjoy a relaxed yet refined atmosphere, indulging in fresh, farm-to-fork seasonal dishes, alongside crisp frizzante and expertly crafted cocktails perfect for long, sunny days and warm evenings.
ABOUT THE ROLE
We are looking for a friendly, organised and customer-focused Host to join the Daylesford Farm Shop team. This is a highly guest facing role, combining warm welcomes with practical support across the shop and restaurant areas.
You will act as a central point of contact for customers, helping manage footfall during busy periods, supporting bookings or waitlists where applicable, and working closely with retail and restaurant teams to ensure a smooth and enjoyable customer journey.
This role is ideal for someone who enjoys working in a lively environment, takes pride in delivering thoughtful service, and shares an interest in food, farming and sustainable living.
YOUR RESPONSIBILITIES
- Provide a warm, welcoming and knowledgeable first impression for all Farm Shop visitors
- Manage guest flow during busy periods, including waitlists or seating coordination where required
- Communicate clearly with restaurant, retail and management teams to ensure smooth service
- Support customers with general enquiries about the Farm Shop, restaurant, produce and facilities
- Maintain a calm, friendly presence during peak trading times
- Ensure entrance and host areas are kept clean, organised and inviting
- Assist with guest communications, reservations or special requests when needed
- Help uphold Daylesford’s values of sustainability, quality and genuine hospitality
SKILLS AND REQUIREMENTS
- Previous experience in hospitality, retail or customer-facing roles preferred
- Confident, friendly communication style with a natural ability to put people at ease
- Strong organisational skills and the ability to juggle priorities in a busy environment
- A customer first mindset with attention to detail
- Ability to remain calm and positive during high footfall periods
- Genuine interest in food, farming, sustainability and the Daylesford ethos
- Team player with a flexible and proactive approach
P****ERKS AND BENEFITS
- Discounts: Enjoy a range of discounts on our products, treatments, and dining experiences from day one
- Volunteering Days: One paid day per year to volunteer with a charity of your choice
- Private Medical: Subsidised private medical insurance through Bupa
- Pension Scheme: Pay up to 9 percent of your salary into your pension each month with a 4.5 percent contribution from us
- Life Assurance: Cover equivalent to one year of your annual salary
- Mental Health Support: 24 hour access to our Employee Assistance Programme
*About gratuities & service charge:*
- *Gratuities are paid on a pro-rata basis.*
- *It is estimated that in 2026, our full-time employees can expect to receive in the range of £7,280 in addition to their annual salary.*
- *The base salary of* *£26,811* *plus a qualified estimate of* *£7,280* *in gratuities and service charge*. Please note this role is paid hourly so this is a projected salary and OTE.*