Technical support - 2nd line
🔒 Confidential Employer
Posted 24 April 2026
LOCATION
Eastleigh
TYPE
Temporary
LEVEL
Associate
SALARY
£27,000 / year
CATEGORY
Technical Support
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion
SKILLS
Technical Support
Customer Service
Windows operating systems
Networking
Problem-solving
SQL
Database management
FULL DESCRIPTION
Location :Eastleigh / Southampton (Hybrid)
Hours: Rotating shift pattern: 4 days on / 4 days off**
Coverage Monday to Sunday, 06:00 - 23:00
Current shifts:
- 7:00am - 7:00pm
- 8:00am - 8:00pm
- 9:00am - 9:00pm
Duration:** This is an ongoing position
Salary**:£27000- pro rata
Key Responsibilities
- Respond to customer queries via calls, emails, and web portal
- Investigate and resolve technical issues, escalating when necessary
- Log and manage cases from start to finish, maintaining clear documentation
- Contribute to knowledge base updates and team knowledge sharing
- Collaborate with internal and global support teams
- Participate in continuous improvement initiatives
Required Skills & Experience
- 18 months -2+ years' experience in technical helpdesk/support
- Strong customer service and communication skills
- Experience with Windows operating systems and basic networking
- Analytical and problem-solving abilities
- Ability to work effectively in a high-paced team environment
Desirable
- Experience with SQL / database management
- Knowledge of payment systems or retail operations
- Additional language skills (Spanish or French)
If you are available immediately and want to join a dynamic technical support team, send your CV to [Employer hidden — view at passion-project.co.uk]
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