Customer Service Operator

🔒 Confidential Employer
Posted 24 April 2026
LOCATION
West Sussex
TYPE
Full-time
LEVEL
Entry-level
SALARY
£26,000 / year
CATEGORY
Customer Service
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Service Communication Skills Sales Medical Screening Microsoft Office CRM Systems

FULL DESCRIPTION

Customer Service Operator
Location: West Sussex (Office-based with some hybrid options)
Salary: £25,000 per annum, rising to £26,000 after successful probation
Hours: Full time, Monday–Friday (no weekends)

The Role You will handle inbound and outbound customer enquiries, converting sales opportunities while ensuring all interactions are compliant, accurate, and delivered with care and sensitivity.

Key responsibilities include:

  • Handling customer sales enquiries via telephone, email, and written correspondence
  • Converting enquiries into policy sales in line with product terms and FCA requirements
  • Completing accurate and sensitive medical screening
  • Collecting premium payments accurately and in a timely manner
  • Making outbound calls as required
  • Using internal sales and customer systems confidently
  • Ensuring all communications are clear, accurate, and appropriate
  • Treating customers fairly and professionally at all times
  • Escalating issues and contributing to continuous service improvement
  • Building strong working relationships with internal teams
  • Adhering to all regulatory, insurer, and compliance guidelines

About You You’ll be a confident communicator with a strong customer focus and the ability to work accurately in a busy, regulated environment.

You’ll ideally have:

  • GCSEs (or equivalent) including English and Maths
  • Experience in customer service, sales, insurance, or another regulated environment
  • (Travel insurance or medical screening experience is advantageous but not essential)
  • Excellent written and verbal communication skills
  • A calm, empathetic, and professional manner
  • Strong attention to detail and organisational skills
  • Ability to work under pressure during peak periods
  • Confidence using Microsoft Office and CRM systems
  • A flexible, enthusiastic, and approachable attitude

Salary & Benefits

  • £25,000 salary, rising to £26,000 after successful probation
  • Contributory pension (2.5% employee / 7.5% employer) – from 3 months’ service
  • Private Medical Insurance – from 6 months’ service
  • 20 days’ annual leave, increasing by one day per year up to 25 days
  • Statutory Bank Holidays in addition to annual leave
  • Your birthday off (extra day’s leave)
  • Hybrid working embraced (following initial office-based period)
  • No weekend working
  • Free on-site parking
  • Unique working environment within a historic estate
  • Death in Service benefit from day one
  • Income Protection (permanent health insurance)
  • Professional qualification study support
  • Discounted travel insurance
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