Customer Service Specialist
🔒 Confidential Employer
Posted 24 April 2026
LOCATION
Portsmouth
TYPE
Full-time
LEVEL
Entry-level
SALARY
£31,500 / year
CATEGORY
Customer Service
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion
SKILLS
Customer Service
Communication Skills
Computer Literacy
Multitasking
Email Support
Telephone Support
FULL DESCRIPTION
Customer Service Specialist
Location: Portsmouth
Salary: £26,000-£30000
Hours : Shifts between Monday and Sunday on a 6-week rota - 7.45am to 8.15pm
Start date : 20TH April 2026
Key Duties:
- Handle customer calls and emails, providing timely and empathetic support
- Coordinate with medical teams, hospitals, airlines, and rescue services globally
- Progress cases to resolution while ensuring excellent customer experience
- Provide reassurance and support to distressed or anxious customers
- Maintain accurate records and liaise with internal teams and external partners
What We Are Looking For:
- Excellent written and verbal communication skills
- Excellent communication skills
- Calm, organised, and resilient under pressure
- High computer literacy and attention to detail
- Ability to multitask and switch between calls and emails
- Previous customer service, or telephony experience is required
Training & Working Pattern:
- Structured six-week training (Monday-Friday, 9:00-17:30)
- 40 hours per week on a rota, shifts between 07:45 and 20:15, including weekends
Salary & Progression:
- Salary between £26,000-£31500
- First pay rise after six-month probation
This role is ideal for candidates who want to make a real difference in urgent situations, enjoy variety, and thrive in a dynamic environment.
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