Customer Service Executive/ Co-ordinator

🔒 Confidential Employer
Posted 24 April 2026
LOCATION
Portsmouth
TYPE
Full-time
LEVEL
Entry-level
SALARY
£29,900 / year
CATEGORY
Customer Service
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Service Communication Skills Interpersonal Skills Multitasking Microsoft Office Outlook Excel Call Handling

FULL DESCRIPTION

Customer Service Executive/ Co-ordinator

Location: Hybrid – 2 days from home, 3 days in-office, Following probation Salary: £28,500 plus a 5% bonus – OTE £29900

Plus fantastic benefits which include the following

  • Hybrid working – 2 days remote after probation
  • 6% pension contribution
  • Employee car scheme – Drive a fully insured brand-new car for just £200/month (you can add family members also)
  • Gym memberships & well-being hours
  • 25-30 days holiday (based on service)
  • Enhanced maternity, paternity & premature baby leave
  • Learning & development opportunities
  • Plus, many more amazing benefits

Hours: Monday to Friday, 37.5 hours per week (flexible between 8 AM – 6 PM)

What you’ll be doing:

As a Customer Service Executive, you will be :

  • Assisting customers over the phone and by email with a wide range of enquiries
  • Managing client accounts and building lasting relationships
  • Following enquiries through from initial contact to resolution
  • Handling complaints in a professional and empathetic manner
  • Working with internal departments and third parties to support customer needs
  • Completing a range of administrative tasks and call handling duties

What we’re looking for:

  • Previous telephone-based customer service or call centre experience
  • Strong communication and interpersonal skills
  • Ability to multitask and work under pressure
  • Great attention to detail and solid admin skills
  • Proficiency in Microsoft Office, especially Outlook and Excel

If you’re passionate about delivering excellent service and want to work in a vibrant, people-focused team, we’d love to hear from you!

For more information or a confidential chat, contact Fran Curtis at [Employer hidden — view at passion-project.co.uk] on [contact hidden], or simply apply now and we’ll be in touch.

Sign up free — access 45,000+ UK sponsor-licensed jobs