Operations Manager
SKILLS
FULL DESCRIPTION
Operations Manager
[Employer hidden — view at passion-project.co.uk] is the UK’s leading specialist in commercial property and asset management, with over £30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.
This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character – that is what makes us [Employer hidden] people. If that is you, we would love to meet you!
Title, Team and Role Summary
Title : Operations Manager
Team : Site, Retail
Who Does This Role Report Into? Centre Manager
Role Summary / Purpose and Scope
This role is responsible for all aspects of management within Hempstead Valley Shopping Centre to ensure the efficient and accurate management of the site and the staff contracted to it alongside the Centre Manager.
The role requires a background in and full understanding of retail shopping centre management to be able to liaise between client, asset manager, surveyor and tenants on the improvement and performance of the asset. The candidate will work closely with the [Employer hidden] team and client to establish a successful, performing asset.
You will be required to work some weekends in order to manage specific works or provide duty manager cover - with time off in lieu during the week.
Skills, Knowledge and Values
Skills (People & Technical)
- Monitor contractor/supplier performance and review RAMS and issue Permits to Work as appropriate. This includes but not limited to security, cleaning, M&E, fabric maintenance, utilities and seasonal decorations etc
- Conduct daily site inspections of common areas (both accessible by the public and those that are not) to ensure that any issues are picked up and resolved within a timely manner
- Respond to all queries from occupiers, colleagues and clients within a timely manner
- Budget setting, management and reconciliation.
- Work closely with the appointed building surveyors re the implementation and management of PPM works in accordance with the 5/10 year PPM Reports
- Ability to manage contractors to ensure PPM works and reactive maintenance is carried out in line with company policies and procedures.
- Work with the Marketing team to assist with the implementation of marketing/promotional events and approval of risk assessments and method statements.
- Attention to detail and high levels of occupier engagement and customer service will be required.
- Seek opportunities for continuous improvement in service efficiency/effectiveness
- Develop and maintain strong relationships with adjoining developments and key stakeholders
- Time management & Excellent organisational skills
- Proven experience in production and presentation of Client / management reports
- Excellent organisational skills & strong interpersonal skills, capable of communicating at various levels
- Effective line management skills
- Proactive, flexible attitude to changes in the company, IT systems and the role
Values & Behaviour
- Exhibition of [Employer hidden] Values :Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
- Self Management including showing initiative, being proactive and meeting deadlines
- Engaging with the Big Picture
- Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
- Achieving Results and Prioritise Work
- Innovative Solutions and Problem Solving
- Developing Self and Others and willing to Learn
Experience and Salary
Level of Experience / Certifications:
- 2 + years experience of working in a similar role
- Health & Safety - IOSH essential NEBOSH Desirable
- IWFM or equivalent desirable
Working Hours: 9am - 5.30pm Monday - Friday Salary Range (Based on Experience)
£37,000 - £42,000 per annum, depending on experience.
About [Employer hidden]
We believe property management can be a force for good. That’s why we make buildings work, not just for profit, but for people and the planet too.